Solved: Re: Account swap after a death

Farha · ‎04-03-2021

Hello,
My dad passed away a few weeks ago, and my account is in his name, O2 never let me do anything without him being with me for confirmation..

Can I swap my account to my name rather than my dads? If so how do I do this?

I have tried calling and I keep getting cut off, and I tried this Aura chat and I can’t get anywhere with this, I tried web chat and it won’t even load as if O2 removed this..

I cannot get in touch with O2 at all and I am stressing out because I don’t know what to do or how to go about this,

Please can any one help me?

MI5 · ‎04-03-2021

@Farha

Sorry for your loss.

Help and contact details here https://www.o2.co.uk/help/account-and-billing/bereavement

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎04-03-2021

@Farha

Sorry for your loss.

Help and contact details here https://www.o2.co.uk/help/account-and-billing/bereavement

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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