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Account problem

Felipe
Level 1: Joiner
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on ‎08-05-2024 16:28

on ‎08-05-2024 16:28

Hi one question in order to login into my o2 account it’s asking for a confirmation code but the phone number it’s giving I don’t have access to what can I do 

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MI5
Level 94: Supreme
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‎08-05-2024 16:31 - edited ‎08-05-2024 16:31

‎08-05-2024 16:31 - edited ‎08-05-2024 16:31

@Felipe 

You need to contact O2 to update your number Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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pgn
Level 77: Grand Master
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on ‎08-05-2024 16:32

on ‎08-05-2024 16:32

Good question - you may need help from O2, Guide: How to find help & contact O2 will help you get that.

 

Tagging @Dave-O2 as this appears to be a side-effect of a change recently to make 2FA by SMS be the default for login to both Community Forum and your MyO2 on-line.

 

The MyO2 App does not have the same limitation, as far as I have been able to determine, can you try that method to access MyO2? 

 

Good luck @Felipe 

Links to O2 Social Media Team here
NoAccountAccess

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