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Accidental payment of up front cost 02 reshresh

Lex123
Level 1: Joiner
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My son looked at 02 refresh and paid the upfront cost but didn't check out as he had backed out is the transaction still through and if not can he get his money back
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jonsie
Level 94: Supreme
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If he didn't check out it shouldn't go through. The best option is to call customer service around 8.30am if possible and they will be able to confirm but he would definitely get the money back if by any chance it was debited. However, without checking out there should be nothing taken.

 

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