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Accessing My O2 app

tillymackay
Level 1: Joiner
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on ‎27-08-2024 20:21

on ‎27-08-2024 20:21

Cannot access my o2 app. 

it sends a code to your number to verify your login but the text code is being sent to my phone that has been stolen.

 

can you please advise how I can track my order without getting in to my o2 app

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jonsie
Level 94: Supreme
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on ‎27-08-2024 20:25

on ‎27-08-2024 20:25

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎27-08-2024 20:28

on ‎27-08-2024 20:28

@tillymackay 

You need to report the loss to O2 and they will send you a replacement sim card.

Guide: Lost or Stolen O2 Device? - How to Report it 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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