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Access account number

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daphne21
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‎13-10-2023 12:23

‎13-10-2023 12:23

Hello, I can’t find my o2 account number and have checked all of my emails and latest bills, it is not on there. Please could you advise? Thanks- Beth 

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MI5
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‎13-10-2023 12:36

‎13-10-2023 12:36

@daphne21 

You need to go to download an old bill and you'll find it on the right side of the last page Guide: How do I get to the 'Download Bill' page? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150878 Posts
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Registered:

‎13-10-2023 12:36

‎13-10-2023 12:36

@daphne21 

You need to go to download an old bill and you'll find it on the right side of the last page Guide: How do I get to the 'Download Bill' page? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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H2oo7
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‎13-10-2023 13:10

‎13-10-2023 13:10

Hi Beth

I've just been moved to O2 yesterday and couldn't find this on my account and I didn't think I had a bill yet but I do. Login to your account online webpage version. I haven't got the mobile app so can't tell you how that works!

 

Click: "Bills and current charges"

Click "View Bill"

I think your account number is the 2nd item down item on the right of the bill.

 

The website isn't working too well, only worked once and now I can't open my bill page again!

I don't why O2 haven't put the account number on your account when logged in, it's a choice!

 

But the account number is in the first email I got from O2, sent from news@o2-email.co.uk  and headed just with "O2"

Check your email Spam folder, you might get lucky.

 

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