on 18-07-2020 16:31
18-07-2020 16:35 - edited 18-07-2020 16:35
18-07-2020 16:35 - edited 18-07-2020 16:35
Hi @GF
As per the terms it can take upto 5days for this to apply to your balance.
If it has been over 5 days either contact live chat - a pop up will appear if and when an agent is available on https://www.o2.co.uk/contactus or call 4445 from your handset.