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4G but no service

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GuruJ
Level 1: Joiner
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on ‎12-08-2022 20:40

on ‎12-08-2022 20:40

Hi, 

I recently have paid my bill for my phone, however today I have 4G/5G but when I attempt to use apps or internet it doesn’t work or load. I have full data, it works when I connect to wifi. 
I have tried airplane mode and tried switching phone off then back on and still not working. 
Any help would be appreciated.

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MI5
Level 94: Supreme
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on ‎12-08-2022 20:44

on ‎12-08-2022 20:44

@GuruJ 

You need to contact payment management to get your data reconnected.

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152111 Posts
  • 651 Topics
  • 28962 Solutions
Registered:

on ‎12-08-2022 20:44

on ‎12-08-2022 20:44

@GuruJ 

You need to contact payment management to get your data reconnected.

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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