£400 prepaid MasterCard - no email received

[Ashham]

Hello,

I upgraded my phone to a Sony Xperia 1 IV. It stated on this deal that I would get a £400 Pre Paid MasterCard and the details for this would be text or emailed to me.

I haven't had anything through yet. It also doesn't say anything on my contract about this.. just want to check if that's right and if anyone else has had issues?

I have asked O2 on Facebook and via chat and all they do is send me the terms and conditions. Which I have read. 

I just want to know if I am defo going to get this, it was one of the reasons I chose this deal.

I don't want to miss out. 

[Cleoriff]

Thanks @O2Emma 

[CPEA91]

I still haven’t received a private message. I have emailed, called, live chat and called Blackhawk themselves, still nothing and Blackhawk said they haven’t even been given my details from o2.. I have 3 contracts with you for me and my family, your service is getting more and more appalling, especially the last time I made an order! Is anyone going to get back to me? @O2Emma @O2Lucy @O2lisa

[gmarkj]

I'll mention the advisors on duty this morning @CPEA91 to see if they can help.

@O2Sarah- @O2Georgina can you step in please?

[O2Sarah-]

Thanks for the tag @gmarkj 

@CPEA91 I will send you a private message so we can look into this.

[KmcDoire]

I've had the same issues. No email or text about the Prepaid Mastercard for the Sony Xperia 1 iv promo.

Also no update from O2 Recycle about the rebate for my old phone. A trade was accepted, but no QR code sent to return my old phone.

Why is O2 so broken these days?

[CiaHen81]

@O2Lisa  @O2Sarah @O2Sarah-  @O2Emma @O2Lucy Or anyone else at O2.  I am in the same position.  Bought S22 20GB to ab=vail of this offer of prepaid mastercard.  Have already contacted o2redeem, they said someone will be in touch within 24 hours, now into 3rd day since and nothing.  Please can someone contact me too to sort this out.  Thanks

[pgn]

@CiaHen81 - the O2 advisor on this afternoon is @O2Jonathan - keep an eye out for a PM from him if he's available.

[Cleoriff]

@pgn 

As @O2Jonathan didn't answer, we'll try @O2KyleW who is on until 8pm.

[AB111]

I have the same issue re digital mastercard. Who is the o2 advisor today? Thanks.

[MI5]

@AB111 

No one until @O2Sarah in the morning.

See help here also https://www.o2redeem.co.uk/about/frequentlyaskedquestions/?campaigncode=o2paym03