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3 months of free Disney plus + not eligible ?!

DominikaLew
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I received a text today about 3 months of Disney plus as a thank you for being o2 customer , I’ve been with o2 for so long I thought that was very nice gesture, as I never get anything . it turns out I can’t activate it as it says im not eligible ? How does that work then ? 

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DominikaLew
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Thanks, I actually managed to solve it myself, I texted again to 21500 , I texted DISNEY3 instead of just DISNEY, and my extra is now active and ready to use !

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MI5
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@DominikaLew 

Happens often with these offers.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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DominikaLew
Level 2: Apprentice
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Thanks, I actually managed to solve it myself, I texted again to 21500 , I texted DISNEY3 instead of just DISNEY, and my extra is now active and ready to use !

Message 3 of 3
6,290 Views