2FA sending SMS to wrong number

[bhargreaves]

I have two numbers associated with my account, a Pay and Go number, that I've had for years, and a Pay Monthly number that another family member uses and that was added last year.

When I log in to My O2 account and want to make changes to my profile, or delete an old debit card the SMS with my authorisation code goes to the Pay `monthly number that I don't have access to for much of the time.  How can I get the code to go to my Pay and Go number?

[MI5 · Accepted solution]

@bhargreaves 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[bhargreaves]

Thanks.  I was hoping to speak to a 'virtual assistant,' as that was the link I clicked, but it just redirected me to the forum.