£20 big bundle allowance

[Ricci21]

Hi there. I topped up on 14/09/20 but ran out of data recently . Due to a family emergency we were in hospital for 2 days which the nurses would not sign me into the WiFi. I therefore topped up anorher£20 yesterday in the hopes it would renew my data but that does not seemto be the case, it's charging me by the day. As a extremely loyal O2 customer ,and having to go back to to the hospital this morning which will most likely be all day, could you please refresh the top up to including the data? I also had atleast 2 weeks before I was due to top up . O2 CS have been amazing in helping me with similar situations in the past and I'm hoping you will be able to do the same again. Which is why I have been with o2 for nearly 16 years.

Kindest regards

[personal information removed]

[madasaf1sh]

@Ricci21

Firstly please remove all personal data from this post, as it is a public forum, and people could use the data provided to impersonate you.


You will need to call o2 im afraid on 4445 from your handset or 0844 809 0202, CS open at 8am

You can also try live chat when and if available @ https://www.o2.co.uk/contactus

If calling, the information below should help
when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[MI5]

@Ricci21 

Allowances only renew on your anniversary date.

I'm between times you can add a bolt on to get more https://www.o2.co.uk/help/pay-as-you-go/big-bundles