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18+ verification sends confirmation code to a different number

Nuclearsnake
Level 1: Joiner
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Today I tried to verify my age because for some reason that's something I hadn't done yet. When I did I got to a prompt that says: "We'll send the texts to [number]..." and that I should then enter the code I get.

 

Only that's not my own number. I'm confused by this. Why is O2 sending a text to a completely different number to mine?

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madasaf1sh
Level 56: Guvnor
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@Nuclearsnake 

 

This is normally the master account on an account with multiple numbers. If this isnt the case then you need to call Customer Services on 202

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 56: Guvnor
  • 3749 Posts
  • 26 Topics
  • 887 Solutions
Registered:

@Nuclearsnake 

 

This is normally the master account on an account with multiple numbers. If this isnt the case then you need to call Customer Services on 202

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Nuclearsnake
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That is most unsual. I only have one number on my account. I'll have to contact them then.

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