£10 for 14GB hasn't worked

[behzod-2022]

Hello. I ordered a Big Bundle sim card and yesterday I installed it into my mobile. Then I topped up to £10. As it is said, I was supposed to get 14GB data: 7GB after top-up and 7 GB after claiming my £10 free credit by texting FREE10 to 21500. However, when I texted to 21500 to claim my £10 free credit, I receive a message: "

It looks like this offer isn't for you.

But you can still check out our other treats. ..."

Now I only have 7 GB of data rather than 14GB as promised.

[pgn · Accepted solution]

Reach out to O2 in social media, links below, or call O2 on 4445.

It happens often, especially if you get your SIM from a retailer, where it has been sat on a shelf for several weeks and the offer has expired.

[MI5]

@behzod-2022 

You need to send a text to opt in to the rewards programme too before you get your double data.

Full terms:

£10 min top up for all Big Bundles. Your Big Bundle tariff value is the minimum monthly credit balance or top up required to activate and renew bundle. Bundle will continue to automatically renew on your bundle renewal date if you have sufficient credit. If bundle does not renew or is consumed, standard charges apply. You can switch bundles once a month to take effect from your bundle renewal date. UK calls/texts to standard UK landlines and mobiles and when roaming in our Europe Zone. Special and out of bundle numbers chargeable. Unused credit not refundable.

Get double data and double rewards for up to 3 months on the £10, £15, £20 and £30 Big Bundles (the “Eligible Bundles”), then reverts to standard data and rewards allowance.

Double Data offer: 3 months double data applied automatically for first-time customers purchasing an Eligible Bundle before 22nd June. Existing customers with an Eligible Bundle must text “DOUBLE” to 2424 from their O2 Pay As You Go phone to activate the offer by 22nd June. Double Rewards will then begin from the following month after receipt of the text message for existing customers. Double Rewards for new customers will start from the date they opt-in to O2 Rewards before 22 June.

Double Rewards offer: new and existing customers with an Eligible Bundle must also be opted into the O2 rewards programme by texting REWARDS to 50202 before 22nd June to be eligible for double Rewards for 3 months. Rewards for existing customers will begin from the following month after signing up to the offer.

Your credit balance must be at least the Big Bundle tariff value on your monthly renewal date for 3 consecutive months to renew bundle and benefit from the offer for 3 months. If you switch to a non-eligible Bundle during the 3 months, you will no longer be part of the promotion and will not get the promotional data allowances once your current Bundle has expired. Ends 22nd June 2022.

[Tridyson]

The above doesn't work and I've also tried all the other numbers suggested via other threads. This switch to O2 has, without doubt, been the absolute worst experience I've ever had changing phone providers and I've done it many times over many years and in many countries!