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02 app

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028
Level 1: Joiner
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on ‎09-04-2018 02:03

on ‎09-04-2018 02:03

I have downloaded the 02 app and it does not recognise my email or phone number at all I have reset my password so many times but still dosent let me sign in
I was logged in at one point then I did a master reset on my phone and now it won't let me log back in again
There is already a case on this but dosent seem to get me anywhere
Can anyone plz help me resolve this
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jonsie
Level 94: Supreme
In response to Bambino
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on ‎09-04-2018 03:30

on ‎09-04-2018 03:30

Yes sorry,  only customer service can reset your account. Call 202 or try the chat link on the complaints page around 8.30am as there is already an open case on this.

https://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Bambino
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on ‎09-04-2018 02:58

on ‎09-04-2018 02:58

@028 Your best option is to call customer service in the morning. https://www.o2.co.uk/contactus Call them. Don't use Live Chat. Best time to call is between 8-8.30 to avoid a long wait on hold. They should be able to reset everything for you.

I DO NOT WORK FOR O2



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jonsie
Level 94: Supreme
In response to Bambino
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on ‎09-04-2018 03:30

on ‎09-04-2018 03:30

Yes sorry,  only customer service can reset your account. Call 202 or try the chat link on the complaints page around 8.30am as there is already an open case on this.

https://www.o2.co.uk/how-to-complain

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎09-04-2018 10:29

on ‎09-04-2018 10:29

Have you tried deleting and reinstalling the app again?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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In response to MI5
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on ‎10-04-2018 17:44

on ‎10-04-2018 17:44

Hi @028 how are you getting on with this one? Have you managed to login to My O2 yet? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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