02 Open

[MDALE222]

Hi I am an NHS employee. I tried to get a code to update my airtime plan but the system was down and I couldn't access my account in 28 days of starting the contract. Please can I apply my NHS discount and have to backdated to when my contract started.

[madasaf1sh]

@MDALE222 

You will need to speak to customer service on 0344 809 0202 or 202 or you can send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG),

Just be aware that your first bill is always at full price and the discount kicks in from the second bill. 

Good Luck...