Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

How-to Guides

O2 Age restriction: what it is & how to manage it ?

by on ‎22-07-2019 11:10 - last edited on ‎22-07-2019 13:03 by (37,992 Views)

Following OFCOM regulation, all O2 sim cards come with age restriction turned on.

The customer or user must be able to prove to O2 that they are over 18 to have the restriction removed.

Sites, as classified by the BBFC (British Board of Film Classification), are included.


How do I know?

If you try to go to sites that are 18+, you might get a ‘Timed out’ or ‘No Response’ message if it’s a secure site (HTTPS).


How do I prove I’m over 18?

There are two ways you can do this. Once you do, O2 will take off the filters and won’t ask again.

  1. Go to any O2 shop with photo ID (passport or driving licence).
  2. Prove you have a credit card. O2 will charge £1 to the card, which will then be refunded, either through your bill or with calling credit.

You can prove you have a credit card by:

Parents can also set up the Parental Control service, which makes sure your children can only go to sites that are suitable for them. Go to parentalcontrol.o2.co.uk to set it up.


Please Note

Sometimes O2 might block a site by mistake, or might miss an adult site. If this happens, call customer services on 202 to let them know.

Also some sites, which host illegal content, are automatically blocked to everyone. O2 can’t unblock those.

You may also find similar restrictions when using Wi-Fi, if so, you need to check your router settings or contact your ISP as O2 do not have any control over that.

on ‎22-07-2019 11:19

Good guide @MI5 

Explains everything very well. Will it be going in the Index I hope?

on ‎22-07-2019 11:48

Now there's a really useful post - destined for the Guide section, I hope, @EmilieT.


PS. Didn't know about the parentalcontrol url, must explore that.  Thanks, @MI5 Thanks!

on ‎22-07-2019 13:02

On it @Cleoriff @pgn thumbsup


Thank for putting this guide together @MI5, very useful!

on ‎22-07-2019 14:03
Great addition for the guide section @MI5
This query comes up from time to time.
on ‎22-07-2019 21:14

Nice guide @MI5 thumbsup

by Community Manager
on ‎23-07-2019 12:25

Really nice guide @MI5! It's great to have all the info around age restrictions in one place. cool

on ‎22-12-2019 00:15
So how would someone who dose not have a credit card and is housebound have the restrictions lifted could they possibly send a photo of their driving license
on ‎22-12-2019 01:08


You would need to call customer service to get advice on that Guide: How to find help & contact O2 

on ‎22-12-2019 16:34
Thanks will do
on ‎27-05-2020 14:59
I don't have a credit card and the shops are closed any other options?
on ‎27-05-2020 15:00

Call them

0800 587 4005

on ‎10-07-2020 09:32

Take my 18 restrictions off

on ‎10-07-2020 09:34


If you've read the guide you've posted on, you'll know how to Smiley Wink

‎10-07-2020 09:54 - edited ‎10-07-2020 09:55


We are not O2. Please read the guide you have posted on and follow instructions. smiling

Also this one you also posted on https://community.o2.co.uk/t5/Pay-Monthly/18-restrictions/m-p/1369747