"What happens if I request a PAC code or STAC code but don’t use it. Will my line terminate after 30 days?
Put simply, and this was an often source of confusion with the old system, if you generate either code but do not use them nothing will happen! Your service will continue on your old line. Requesting a code does not terminate your service. Using either code and giving them to a new network are the only things that will terminate your service"
Your service WILL continue if you don't use your PAC or STAC. However, if not used withing 30 days, either code will become invalid. This means you will have to make another request IF you decide later you want to move network.
@Bambino wrote: Thanks for the update @davethorp. O2's changes are long overdue.
Actually all this is OFCOM’s doing and every UK network has to comply with it by 1st July. Many networks have the systems in place now. Not sure if O2 does but if they don’t it will be coming in next couple of days
"What happens if I request a PAC code or STAC code but don’t use it. Will my line terminate after 30 days?
Put simply, and this was an often source of confusion with the old system, if you generate either code but do not use them nothing will happen! Your service will continue on your old line. Requesting a code does not terminate your service. Using either code and giving them to a new network are the only things that will terminate your service"
Your service WILL continue if you don't use your PAC or STAC. However, if not used withing 30 days, either code will become invalid. This means you will have to make another request IF you decide later you want to move network.
I’m passed the editing window now
The first sentence of your suggestion is pretty much covered by what I said but adding something along the lines of
”If a PAC/STAC is not used within 30 days it will expire and a new code will have to be requested should you still wish to move your number or terminate your number”
to the end of my guide should get the message across there
Presumably the forum team can add that in if/when this gets moved to the guides section
One more question that could do with adding to the first post somewhere
I have a multi line account. How do I get a PAC/STAC/Switching Info?
Unfortunately for some bizarre reason if you have more than one line on your account you cannot use the text service even though it should be blindingly obvious which number is making the request when you send the text or the text service could have asked which number the request relates to rather than just plain refusing the request
You can however still obtain a PAC/STAC/Switching info from your online account
@davethorp. A suggestion that the guide title should be changed to 'Cancelling your Contract and obtaining your PAC/STAC' Purely because this guide will replace TWO existing ones currently in use.
I have transferred my number around 10 time since I got it in 2002, usually to take advantage of better signal, or better value. I'm happy here for now, mainly since O2 easily has the best signal in the South Lakes, but it has always been a pain in the fundamental orifice to change, what with the deliberate obstacles put in one's way, and the sad attempts to persuade you to change your mind.
To be clear - if you request a PAC within the last 30 days of your contact you will also incur a termination charge. Not just if more than 30 days as it says above. That's according to what I was told on the live chat.
@MI5 Agreed. Lack of specificity on my part - I didn't mean to imply there was a charge for requesting the PAC in and of itself.
I assume the termination charge is not in addition to any normal payment for the last month? E.g. my contract ends 14 Sept. My normal billing cycle on 18 Aug will be the month from 18 Aug to 17 Sept. If I use my PAC prior to 14 Sep I will pay for the time up to 14 Sep once and once only. The termination charge won't be in addition to the normal bill.
I'm looking at leaving for a better deal. My device is paid off so I am paying monthly just for the airtime. Yesterday the new month started but the money goes out on the 4th of the month. If I change network now, will I be charged for the whole month or just for the days I have used?
Hello I would like to change my contract into a PAYG one... is it possible to do it online? Because I'm abroad at the moment and I want to keep my UK number even though I'm not really using it... thanks
Oddly enough the notification link for receiving kudos on my last reply took me straight to the post. So that works but not the unread post link. How odd...
I'm on an o2 refresh contract, my device plan is paid and my airtime contract is due to end in October. I want to move to another network, if I request a PAC code and cancel my contract will I have to pay off the rest of my airtime bill?
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