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Are you fed up with spam calls and texts? Follow these steps to help stop them

by adamtemp64 on ‎15-01-2013 07:54 - last edited on ‎16-05-2018 12:17 by Community Manager (64,851 Views)

We all are irritated by the constant bombardment of ppi, injury and other spam calls and text messages this guide points out the way to report them.

 

If it is spam text messages forward them to o2 spam line 7726 and also report them to the ico using there online reporting form (survey) linked in this page https://ico.org.uk/concerns/marketing/spam-texts/

 

For calls registering with the Telephone preference service should stop the legitimate cold callers http://www.tpsonline.org.uk/tps/index.html but will not stop the list building spammers again report the numbers to the ico on the form linked on this page https://ico.org.uk/concerns/marketing/telesales-calls/

 

For business numbers use the corporate tps here http://www.tpsonline.org.uk/ctps/what/

 

The Ico has a lot of useful info here

Texts https://ico.org.uk/for-the-public/texts/

Calls https://ico.org.uk/for-the-public/nuisance-calls/

And if you still have one faxes https://ico.org.uk/concerns/marketing/faxes/

 

The ico has already handed out big fines for this and by reporting it will help them prosecute more and deter this type of activity.

 

If you are receiving premium rate spam from shortcodes then head over to the regulators site and lodge a complaint there, we have on these forums seen people get their money back from these scammers http://www.phonepayplus.org.uk/for-consumers/unexpected-phone-charge

 

If you're receiving missed calls from unusual numbers do not call them back. These numbers will charge you a premium rate and they rely on you calling them back to work. Instead block them using your handset. 

 

Hope this helps it will not stop them but may cut down the frequency they happen.

 

 

P.s. You also have to option to set your marketing preferences to manage contacts by O2's trusted partners.

Comments
by Anonymous
on ‎15-01-2013 08:01
Fantastic post, Adam! I'll add it to the FAQ sticky.
by perksie
on ‎15-01-2013 12:42

Very good that Adam. Smiley Happy

by jonsie
on ‎15-01-2013 12:49

Good post with all the information you could possibly need to deal with spammers.

by Anonymous
on ‎16-01-2013 16:29

thank you for reply but tps dont register mobiles as far as I can see they only offer residential which I already have with them the house phone

by adamtemp64
on ‎16-01-2013 16:32

this is from the tps home page The TPS can accept the registration of mobile telephone numbers, however it is important to note that this will prevent the receipt of marketing voice calls but not SMS (text) messages. If you wish to stop receiving SMS marketing messages, please send an 'opt-out' request to the company involved.

by MI5
on ‎16-01-2013 16:33
What telephone numbers you can register with Telephone Preference Service (TPS)?
TPS accepts registration of live telephone numbers. These include all landline and mobile telephone numbers. TPS requires that the telephone number is registered by the user having made an informed decision.
by Anonymous
on ‎17-01-2013 21:25

many thanks for your help yesterday  re spam I did as you suggested - don't know if it is just coincidence but no calls today.  I am grateful

by perksie
on ‎17-01-2013 22:52

It's normally about a month for it to be fully operational.

by Anonymous
on ‎18-01-2013 15:44

thank you for your help

by Anonymous
on ‎25-03-2013 15:56

Thank you for giving me the number.  I knew there was a spam text number I could use to report them.  Why didn't the O2 Guru know it ?!!

by perksie
on ‎25-03-2013 16:01

@Anonymous wrote:

Thank you for giving me the number.  I knew there was a spam text number I could use to report them.  Why didn't the O2 Guru know it ?!!


We don't know why they didn't know, but we knew, so if they don't know better come here where we know what they don't know that we know, why they don't know we don't know either! Smiley LOL

 

Perhaps someone knows?

by Cleoriff
on ‎25-03-2013 17:00

Regarding Spam calls to landlines. TPS can only help if you can provide the numbers. Most 'cold callers' nowadays do not provide you with a number. These sort of calls will show a caller ID of the the following.... 'Withheld,  International, or Private Caller. I find myself answering all of them as they actually MAY be calls from people/organisations that need to get in touch with me. (when this happens and before I disconnect, I really wish I had a handy airhorn to blast down the phone!!)

 

by perksie
on ‎25-03-2013 18:33

I agree it's very frustrating, the more recent calls want me to listen to recorded messages, no chance of that I'm afraid. Smiley Indifferent

by Anonymous
on ‎29-07-2013 07:06

The advice in the OP is well meant, and all very well, but it misses the point: O2 should prevent this rubbish from reaching its customers.

 

Entreaties from ambulance chasing lawyers and the like are simply an annoyance. But messages designed to gull phone users into parting with confidential information, or reply to premium rate numbers - just two types of common fraud - are sadly common too and it's distressing how often people still fall for them.

 

As the provider of the phone service, 02 has both a moral obligation and a commercial self-interest in stopping text spam once and for all. The technology to do so exists and is, in the scheme of things, not hugely expensive. At the moment though O2 is getting away with the lowest-cost option - getting subscribers to do the leg-work of spotting and reporting spam.

 

I get about five or so such spam messages a month. I'd be interested to know how many others on here receive. What would be the number each month, I wonder, before people up-sticks and move to an operator that does offer protection from spam?

 

 

 

     

 

 

 

 

by perksie
‎29-07-2013 17:46 - edited ‎29-07-2013 17:48

@Anonymous wrote:
I get about five or so such spam messages a month. I'd be interested to know how many others on here receive. What would be the number each month, I wonder, before people up-sticks and move to an operator that does offer protection from spam?

 


Is there an operator that does that?

 

Do you really want O2 monitoring all your incoming calls and texts, not for me thank you?

by Bambino
‎29-07-2013 18:09 - edited ‎29-07-2013 18:10

Stillinshorts wrote:

I wonder, before people up-sticks and move to an operator that does offer protection from spam?

 


Name me an operator that offers protection from spam texts and calls and I'll move with you.

by Anonymous
on ‎30-07-2013 10:12

 Do you really want O2 monitoring all your incoming calls and texts, not for me thank you?



GCHQ already does. Have you tried asking them to opt out?


The system I know of is only for SMS and yes, it has been deployed by an operator, although sadly not one in this country yet. It does not *read* incoming texts - just interrogates the accompanying addressing data to determine the real point of origin. Spammers don't like to pay to send messages - it undermines their business model - so they use faked or spoofed addresses, or send from a network with no termination charge agreeement with the receiving network. Dodgy sending address = spam.


   



by adamtemp64
‎30-07-2013 10:27 - edited ‎30-07-2013 10:27

So until it is deployed only my advise can help.

 

Your post until implemented by at least 1 uk operator is not valid.

 

Enjoy the reality of uk mobile networks and not the goverment.

by perksie
on ‎30-07-2013 10:59

Stillinshorts wrote: What would be the number each month, I wonder, before people up-sticks and move to an operator that does offer protection from spam?

 


As that isn't possible you will have to live wih it.

by jonsie
on ‎30-07-2013 12:45

Terrible hardship deleting 5/6 spam texts every month but you just have to accept it I'm afraid. Even when you have covered all the above steps, spam will get through. I receive these from companies such as WilliamHill (never used their services in my life) and it would be very difficult for any network to identify such texts as spam.

by Anonymous
on ‎30-07-2013 21:13

I am enjoying your sense of irony - you are of course correct: it's hardly life and death for those of us with half a brain to delete/ignore spam as necessary. However, I do worry about the hard of thinking who fall for some of these text scams. I think operators owe them a duty of care and really ought to be doing more than simply pushing the problem back on subscribers.

 

by Anonymous
on ‎30-07-2013 21:41

Next time you get a spam call, just answer it and say the following slowly and calmly:

 

"Its done, but there's blood everywhere."

 

...and then hang up.

by Anonymous
on ‎11-05-2014 10:26

Adam, could you feed this back to your dev team:

 

When i get a spam text, i just hit FORWARD, enter number 7726 and hit SEND

 

I get a text back, saying "thanks for that, now can to text us the number it came from.."

On my phone this is not so simple; i have to view the contact card for the message, edit it, select the contents of the phone number field, copy, exit edit mode, exit the contact card, go back into inbox, write a new message to 7726, paste the number and send

 

 

 

Could you please have the dev team upgrade your system, so that you just search my immediate text message history for a text that has the exact body text of what I've just forwarded? (I'm thinking a database query like "SELECT number_from FROM messages_history WHERE number_to = [my number] AND message_body = [spam_message body I just forwarded] AND message_date > [3 days ago's date]") It would make my life a lot easier.. Smiley Happy

 

I know we send 4500 text messages every second in the uk but o2 must have access to soome pretty meaty OLAP hardware and software..

by adamtemp64
‎11-05-2014 10:29 - edited ‎11-05-2014 10:32

I am not o2 just another customer like you @Toby can you help the poster above please

 

Also note you can email it to o2 now http://www.o2.co.uk/help/everything-else/unwanted-calls-and-messages#qs I now do this on my iphone take a screen grab showing the information and email that to the address mailto:7726@o2.com

 

by MI5
on ‎11-05-2014 10:34
It would be easier to incorporate into the phone software so any forwarded messages preceded with "forwarded message from **********"
by jonsie
on ‎11-05-2014 12:21

@MI5 wrote:
It would be easier to incorporate into the phone software so any forwarded messages preceded with "forwarded message from **********"

That would be the logical way to do it. I too find the present process a little troblesome but persevere as I feel it's important to report the spammers.

by Anonymous
on ‎11-11-2014 14:57

The link to report to doesnt work, nor does the 7726 number...... is there an alternative ?


 

If it is spam text messages forward them to o2 spam line 7726 and also report them to the ico using there online reporting form (survey) https://www.snapsurveys.com/swh/surveylogin.asp?k=134674895144

 

 


 

by Beenherebefore
‎11-11-2014 15:22 - edited ‎11-11-2014 15:24

@Anonymous wrote:

The link to report to doesnt work, nor does the 7726 number...... is there an alternative ?


 

If it is spam text messages forward them to o2 spam line 7726 and also report them to the ico using there online reporting form (survey) https://www.snapsurveys.com/swh/surveylogin.asp?k=134674895144

 

Edit : 7726 is to forward spam texts only....it does work because it's the generic number for all UK mobile network providers.

 

 


 


Whether it's a live call or a recorded message call

 

https://www.snapsurveys.com/swh/surveylogin.asp?k=138312369469

 

 

by Anonymous
on ‎06-05-2015 21:22

OK let me reiterate, the text message I get is from O2s Call Alert service. So O2 must be involved in some way. If I was getting a call then a text to say I had missed the call then I could just block the number, but I don't get a call in the first place, just the message I have missed a call, which I have not.

Looking at My O2 I can see no mention of opting out of marketing calls.

by MI5
on ‎07-05-2015 00:51
O2 call alert will alert you to any missed call from anywhere.
It doesn't have to have originated from o2.
by MI5
on ‎07-05-2015 00:52
Opt out is under the more tab in the device page.
by Cleoriff
on ‎07-05-2015 07:22

@Anonymous wrote:

OK let me reiterate, the text message I get is from O2s Call Alert service. So O2 must be involved in some way. If I was getting a call then a text to say I had missed the call then I could just block the number, but I don't get a call in the first place, just the message I have missed a call, which I have not.

Looking at My O2 I can see no mention of opting out of marketing calls.


Hi @Anonymous

Have a look at this link. It's about O2 call alerts. Tells you all about it and how to turn this facilty off

http://www.o2.co.uk/help/phones-and-devices/missed-call-and-abandonded-call-alerts

(Credit to Adam Temperton for providing this link)

by jonsie
on ‎07-05-2015 08:16

Simply dial 1710 to switch off. Dial 1760 to switch off voice mail and any calls should come through depending on local connection. 

by Cleoriff
on ‎07-05-2015 08:27

@jonsie wrote:

Simply dial 1710 to switch off. Dial 1760 to switch off voice mail and any calls should come through depending on local connection. 


Oh let them read my link @jonsie it's all in there ...and they may be very interested....LOL

by jonsie
on ‎07-05-2015 08:29

@Cleoriff wrote:

@jonsie wrote:

Simply dial 1710 to switch off. Dial 1760 to switch off voice mail and any calls should come through depending on local connection. 


Oh let them read my link @jonsie it's all in there ...and they may be very interested....LOL


Point taken. ...I'llshut up! 

by Cleoriff
on ‎07-05-2015 08:32

@jonsie wrote:

@Cleoriff wrote:

@jonsie wrote:

Simply dial 1710 to switch off. Dial 1760 to switch off voice mail and any calls should come through depending on local connection. 


Oh let them read my link @jonsie it's all in there ...and they may be very interested....LOL


Point taken. ...I'llshut up! 


Oh please don't do that... I need a good laugh with you in the morning...Bouncy

by jonsie
on ‎07-05-2015 08:59

As a newlywed I know my place......Hero

by Anonymous
on ‎10-11-2015 18:50

Thanks very much - I'll go over to the ico and have already been to report it to phonepayplus.

 

It's highly irritating to have to waste such a lot of time dealing with being scammed like this.  

 

Will

by Anonymous
on ‎11-09-2017 11:37
If you have barred a particular number on your telephone AND you have set your call options on O2 to advise you by text message of any missed call, then you will get one of those O2 text messages every time one of the calls is received (and blocked by your phone). This is what is happening to me daily, but your situation my be different.
I am now trying to get the caller blocked by O2.
(When I tried just now, O2's system was down, and they asked me to call back later. Seems extraordinary that they could not call me back when ready, but they alleged it was for security reasons, which I don't believe.)