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All you need to know about O2 Voicemail 901.

by MI5 on ‎09-10-2013 20:37 - last edited on ‎09-10-2018 11:22 by Community Manager (415,561 Views)

The most common issue we come across is customers trying to turn off voicemail and can't. 


If you want to know more about voicemail 901, read on.....

 

Visual Voicemail 

Visual voice mail (VVM) is a voicemail with a visual interface presenting a visual list of messages for playback. Each message can be shown on the screen, as text.


Turning on VM
Dial 1750 and press send
Turning off VM
Dial 1760 and press send


Personalise your greeting
Your Voicemail 901 is automatically set up with a default message that greets your callers. Or you can record your own. Here's how:


To change your personal greeting
Call 901 from your mobile
Press the * (star) key
You will hear the main menu options - select option 'three'
Another set of options - select 'two' to record a full greeting, or 'three' to record a new nametag
Follow the prompts to complete the change


To change your PIN
Call 901 from your mobile
Press the * (star) key
You will hear the main menu options - select option 'four'
Follow the prompts to complete the change


To retrieve your voicemail messages from a landline
Switch off your mobile phone
Dial your mobile number from a landline
Interrupt the voicemail greeting by pressing the * (star) key
Enter the four digit pin code (default is 8705)
Follow the prompts to listen to your messages


Check your messages
You can listen to your messages anytime by dialling 901 from your mobile. Or you can speed-dial Voicemail 901 by holding down 1.
Then, while you're listening to a message you can:
Press 0 to pause or continue
Press 4 to skip back 5 seconds
Press 6 to skip forward 5 seconds
You can also do any of the following during or after you've heard your message:
Press 1 to replay the message
Press 2 to save it
Press 3 to delete it
Press 5 to return the call
Press 7 to forward or reply (post-pay only)
Press 8 to hear who called you and when
Press 9 to reply by text (post-pay only)


How much does it cost?
If you're a Pay & Go customer, calls to 901 are chargeable (see your tariff for individual prices) https://www.o2.co.uk/freesim/
If you're a Pay Monthly customer, calls to 901 come out of your allowance or are charged at your tariff rate (currently 35ppm).


O2 Call Alert
What is it?
O2 Call Alert is a simple, easy-to-use alternative to Voicemail 901. It provides missed call information for up to four callers, at no extra cost, by sending you a text message update.
So, if you're on another call or your mobile's switched off, if you're out of coverage or you just don't answer in time, O2 Call Alert will tell you the caller's number and the last time they called.
But it's not just you who benefits from the service. Callers also hear a message telling them that their number's being sent to you via text message, to let you know they called. (Although, if anyone decides to withhold their number, you won't be sent the missed call text and they'll be told to call again later.)


How do I switch it on?
You can turn on O2 Call Alert any time by calling 1710 free from your mobile phone. And you call exactly the same number to switch it off.


Voicemail 901 users
If you use Voicemail 901 and you want to replace the service with O2 Call Alert, call 1710 free from your mobile. Then you just call the same number to switch back again. (Please note: you can only have one service or the other.)


How much does it cost?
If you've got O2 Call Alert it's free to receive the text update, whether you're in the UK or abroad.
If you're calling someone with O2 Call Alert you'll be charged your standard tariff rate unless you withhold your number, then it's free.


Voicemail 901 Abroad
Pay & Go
Can I listen to my voicemail when I'm abroad?
Just call 901 like you do at home. This will work in all countries where you can use your mobile abroad.


How much does it cost?
If you call 901 to listen to your voicemail messages, it will cost the same as a call back to the UK.


Pay Monthly

How can I listen to my voicemail when I'm abroad?
Just call 901 as usual. This will work in most countries abroad. Depending on which country you're in, you'll either go straight to your messages or you'll go to your voicemail greeting. If it's your voicemail greeting, press * and enter your PIN.
In countries where this doesn't work, you'll need to call a different number for your voicemail. Usually, this involves you calling your own number, alternatively, call 1780 free from your mobile, or +447802 090 100 once you're abroad. We'll send you a text with the number to call.


How much does it cost?
If you call to listen to your voicemail messages, it will cost the same as a call back to the UK.


What if I forget my PIN?
Here's how to change it:
Call 901
Press * for greetings and mailbox settings and then 4
Follow the prompts
If you forget your PIN when you're abroad, you'll need to call our customer service team and ask for your PIN to be reset. You'll need to change it before you can listen to your messages.
Contact Numbers
Pay monthly from abroad
+44 844 809 0200 Free
PAYG from abroad
+44 7860 980 202 International rates
Opening times
Monday-Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 08:00 - 18:00
Sunday PAYG 09:00 - 18:00


About Call Diverts
With call diverts you can divert incoming calls to any UK fixed phone or mobile. There are four call diversion options available which you can set up from your mobile:
Not Reachable Divert
To activate ** 62 * phone number # SEND
To cancel ## 62 # SEND
To check status * # 62 # SEND
Divert calls when busy
To activate ** 67 * 901 # SEND
To cancel ## 67 # SEND
To check status * # 67 # SEND
Divert calls when there is no reply
To activate ** 61 * phone number * 11 * no seconds# SEND
To cancel ## 61 # SEND
To check status * # 61 # SEND
Divert all calls
To activate ** 21 * phone number # SEND
To cancel ## 21 # SEND
To check status * # 21 # SEND
To cancel all call diverts
To cancel ## 002 # SEND


For info on controlling the length of time your phone rings before VM answers see Josie's guide here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-to-Lengthen-Ringtime-on-any-O2-Mobile/m-p/36...

Comments
by Anonymous
on ‎27-02-2018 20:51

I know it’s been sorted but @reg091 and for anyone else with a G5

 

its not in settings..

 

its in PHONE > 3 dots (menu) > SETTINGS > calls

            ^^^^

press the PHONE icon, like you’re going to make a call! 

by reg091
on ‎28-02-2018 06:11

@Anonymous Not on my G5 Smiley Sad

 

Phone - Settings - just gives me:

Display Options

Sounds and Vibration

Quick Responses

Calling Accounts

Call Blocking

Accesibility

by MatM
on ‎01-06-2018 11:09
Hi, I have a different problem. I have voicemail on and I want it on, but I can't access the messages I'm sent. When I click on the VM notification I am sent to Call Settings within the Phone App. What's gone wrong?
by MI5
on ‎01-06-2018 11:16
Hi @MatM Sounds like you need to store the voicemail access number in your settings. Open your call app and select the settings. Look for voicemail number or similar and enter 901 then press save or done. You phone should then automatically call your voice mailbox when you select the voicemail option.
by MatM
on ‎01-06-2018 17:28
Thanks MI5, that eventually solved the problem. There was a place to enter the number, and afterwards the voicemail came through.
by jonsie
on ‎01-06-2018 17:50

I do wish admin would lock these threads with a footnote to start a new thread. Or fix the bug that means scrolling through a hundred posts @Marjo @Martin-O2 @emilieT

by Cleoriff
on ‎01-06-2018 18:44

@jonsieThis was exactly what I was complaining about when I mentioned it here https://community.o2.co.uk/t5/Welcome-News/New-Community-Home-Page-amp-Other-Improvements/m-p/112857...

@Marjosaid it was a glitch in the system and they are looking to fix it. Mind you the same issue was reported months ago...Smiley Sad

by MI5
on ‎01-06-2018 18:59
Glad you're sorted @MatM
by Community Manager
on ‎04-06-2018 10:05

Hey @Cleoriff and @jonsie regarding the comments issue we've raised this with the platform provider and they have identified the bug. We're just waiting on a fix now but currently no ETA. 

by pgn
on ‎04-06-2018 22:18
Hi @MI5, good tutorial. Is it worth mentioning that O2 occasionally reset your VM PIN and Welcome message...? Not sure if it is due to low usage or contract change, but I know I have had to set a PIN away from the default on MY O2 VM at least twice over the years...
by MI5
on ‎04-06-2018 22:23
You just have mate Smiley Wink
by pgn
on ‎04-06-2018 22:29

@MI5 Oh. Yes. I meant "in the body of your excellent guide" rather than down here at message #38odd Bow

by MI5
on ‎04-06-2018 22:34
Admin can do it
by kuepper
on ‎21-08-2018 22:09
just installed my first o2 sim. I don't want voicemail, is voicemail already activated on it or not? i was told by guru chat there'd be an icon displayed at the top of my phone if it was activated but thought he should have known if it was pre activated automatically or not
by jonsie
on ‎21-08-2018 22:23

Normally voicemail default is set to on. simply call 1760 free to turn off, you will get the old lady to answer that voicemail has been switched off.

by kuepper
on ‎21-08-2018 22:44
I did that but the voice didn't mention voicemail, it said my messaging service is now switched off. I didn't want my messaging service switched off, i still want to receive texts. How do I get it back on so I can receive texts?
by kuepper
on ‎21-08-2018 22:46
also why was there no symbol saying it was on in the first place like the chat guru said???
by MI5
on ‎21-08-2018 22:57

There is no symbol. The guru was talking out of his <insert preferred word for backside> 

Dialing 1760 turns off voicemail messenging only, not texts. 

by kuepper
on ‎22-08-2018 23:02
why does the voice when you dial 1760 say 'messaging' then and not 'voicemail'? I associate messaging =text
by jonsie
on ‎22-08-2018 23:11

messaging relates to voice messaging

by MI5
on ‎22-08-2018 23:16

That's what O2 call it.

You can either believe us who have been with O2 for years or not. Your choice mate .

by pgn
on ‎05-01-2019 23:23

Good guide, @MI5, @the classes of call diversion especially. 👍

by nialled
‎22-02-2019 14:37 - edited ‎22-02-2019 14:43

I noticed that my VM was answering after 15s so I tried the code to lengthen it to 30s. Even though I had the confirmation response, it didn't work. So, I tried it several times with times of 10s, 20s, 25s and 30s all of them gave a confirmation message but on testing, it was still answering after 15s. I tried the status check *#61# and it confirmed that everything was set to 15s so I called O2. The first person I spoke to said he would investigate and call back but he didn't so I called again. This time, I spoke to 'Yusuf' who was very helpful and after going away to talk to someone, they identified that it was something to do with 'wifi calling'. I told him that I didn't even know that I had 'wifi calling' let alone how to use it. Yusuf told me that it was recently introduced on all new tariffs. Anyway, Yusuf said he would have to disable 'wifi calling' then I would be able to change the time. He did and sure enough, I was then able to set the answer time to 30s using the code **61*901*11*30# . Be aware though that it can take a few hours for the 'wifi calling' to be turned off and when it was, I received a 'SIM not provisioned' message until I restarted my phone. Apparently my 'wifi calling' is going to be enabled again tonight at midnight so I will add another post if the voicemail divert time reverts to 15s.

by MI5
on ‎22-02-2019 15:18

He must have gone off to read the forum Smiley Wink

by jonsie
on ‎22-02-2019 21:23

@MI5 wrote:

The most common issue we come across is customers trying to turn off voicemail and can't. 


If you want to know more about voicemail 901, read on.....

 

Visual Voicemail 

Visual voice mail (VVM) is a voicemail with a visual interface presenting a visual list of messages for playback. Each message can be shown on the screen, as text.


Turning on VM
Dial 1750 and press send
Turning off VM
Dial 1760 and press send


Personalise your greeting
Your Voicemail 901 is automatically set up with a default message that greets your callers. Or you can record your own. Here's how:


To change your personal greeting
Call 901 from your mobile
Press the * (star) key
You will hear the main menu options - select option 'three'
Another set of options - select 'two' to record a full greeting, or 'three' to record a new nametag
Follow the prompts to complete the change


To change your PIN
Call 901 from your mobile
Press the * (star) key
You will hear the main menu options - select option 'four'
Follow the prompts to complete the change


To retrieve your voicemail messages from a landline
Switch off your mobile phone
Dial your mobile number from a landline
Interrupt the voicemail greeting by pressing the * (star) key
Enter the four digit pin code (default is 8705)
Follow the prompts to listen to your messages


Check your messages
You can listen to your messages anytime by dialling 901 from your mobile. Or you can speed-dial Voicemail 901 by holding down 1.
Then, while you're listening to a message you can:
Press 0 to pause or continue
Press 4 to skip back 5 seconds
Press 6 to skip forward 5 seconds
You can also do any of the following during or after you've heard your message:
Press 1 to replay the message
Press 2 to save it
Press 3 to delete it
Press 5 to return the call
Press 7 to forward or reply (post-pay only)
Press 8 to hear who called you and when
Press 9 to reply by text (post-pay only)


How much does it cost?
If you're a Pay & Go customer, calls to 901 are chargeable (see your tariff for individual prices) https://www.o2.co.uk/freesim/
If you're a Pay Monthly customer, calls to 901 come out of your allowance or are charged at your tariff rate (currently 35ppm).


O2 Call Alert
What is it?
O2 Call Alert is a simple, easy-to-use alternative to Voicemail 901. It provides missed call information for up to four callers, at no extra cost, by sending you a text message update.
So, if you're on another call or your mobile's switched off, if you're out of coverage or you just don't answer in time, O2 Call Alert will tell you the caller's number and the last time they called.
But it's not just you who benefits from the service. Callers also hear a message telling them that their number's being sent to you via text message, to let you know they called. (Although, if anyone decides to withhold their number, you won't be sent the missed call text and they'll be told to call again later.)


How do I switch it on?
You can turn on O2 Call Alert any time by calling 1710 free from your mobile phone. And you call exactly the same number to switch it off.


Voicemail 901 users
If you use Voicemail 901 and you want to replace the service with O2 Call Alert, call 1710 free from your mobile. Then you just call the same number to switch back again. (Please note: you can only have one service or the other.)


How much does it cost?
If you've got O2 Call Alert it's free to receive the text update, whether you're in the UK or abroad.
If you're calling someone with O2 Call Alert you'll be charged your standard tariff rate unless you withhold your number, then it's free.


Voicemail 901 Abroad
Pay & Go
Can I listen to my voicemail when I'm abroad?
Just call 901 like you do at home. This will work in all countries where you can use your mobile abroad.


How much does it cost?
If you call 901 to listen to your voicemail messages, it will cost the same as a call back to the UK.


Pay Monthly

How can I listen to my voicemail when I'm abroad?
Just call 901 as usual. This will work in most countries abroad. Depending on which country you're in, you'll either go straight to your messages or you'll go to your voicemail greeting. If it's your voicemail greeting, press * and enter your PIN.
In countries where this doesn't work, you'll need to call a different number for your voicemail. Usually, this involves you calling your own number, alternatively, call 1780 free from your mobile, or +447802 090 100 once you're abroad. We'll send you a text with the number to call.


How much does it cost?
If you call to listen to your voicemail messages, it will cost the same as a call back to the UK.


What if I forget my PIN?
Here's how to change it:
Call 901
Press * for greetings and mailbox settings and then 4
Follow the prompts
If you forget your PIN when you're abroad, you'll need to call our customer service team and ask for your PIN to be reset. You'll need to change it before you can listen to your messages.
Contact Numbers
Pay monthly from abroad
+44 844 809 0200 Free
PAYG from abroad
+44 7860 980 202 International rates
Opening times
Monday-Friday 08:00 - 21:00
Saturday 08:00 - 20:00
Sunday 08:00 - 18:00
Sunday PAYG 09:00 - 18:00


About Call Diverts
With call diverts you can divert incoming calls to any UK fixed phone or mobile. There are four call diversion options available which you can set up from your mobile:
Not Reachable Divert
To activate ** 62 * phone number # SEND
To cancel ## 62 # SEND
To check status * # 62 # SEND
Divert calls when busy
To activate ** 67 * 901 # SEND
To cancel ## 67 # SEND
To check status * # 67 # SEND
Divert calls when there is no reply
To activate ** 61 * phone number * 11 * no seconds# SEND
To cancel ## 61 # SEND
To check status * # 61 # SEND
Divert all calls
To activate ** 21 * phone number # SEND
To cancel ## 21 # SEND
To check status * # 21 # SEND
To cancel all call diverts
To cancel ## 002 # SEND


For info on controlling the length of time your phone rings before VM answers see Josie's guide here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-to-Lengthen-Ringtime-on-any-O2-Mobile/m-p/36...


lol

by reg091
on ‎23-02-2019 06:43
Can anyone explain why my outgoing greeting gets reset to the default one periodically? It is really annoying as it is quite an important list of numbers to call if I am unavailable. I have to remember to check by calling my phone regularly, which is pretty stupid. Is it a glitch or is there a default period of time to your outgoing message "lasts"?
by MI5
on ‎23-02-2019 07:42
I'm not entirely sure about your personal message but I do know the access pin gets reset after a period of time if you haven't called your voicemail.
Call yourself and leave a message once a month and see if it helps?
by reg091
on ‎23-02-2019 08:33
Thanks @MI5. Worth a try.