General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Power cut failure

I have poor quality coverage at home and have my phone Wi-Fi boosted in order to be able to use it at all. My land line is also via Virginmedia now so when we have a power cut I have no land line and no mobile to be able to find out how long the powe...

Credit Checks

Hi, wondering if this is a common issue. I tried to upgrade my mobile earlier but was declined via O2 app at the checkout. Assumed it was an error and phoned them and it happened again. I have good credit with both Experian and Clear Score with no re...

Atrocious customer service!!!!!😡😡🤬

O2's customer service is a complete disaster! Every time I try to speak to an agent, I'm stuck on hold for a freaking eternity, at least 45 agonizing minutes! And when they finally pick up, they couldn't care less about the endless wait I've endured....

Credit checks and upgrades

It appears that since joint up with virgin, o2 now run a full credit check for an upgrade?!

Fixing Error 28 sending SMS messages using the Google Messaging App

Hello everyone! Just thought I would share some information about fixing Error 28 using SMS on the stock Google Messaging app. I had this problem on the Google Pixel 7 Pro and the OnePlus 10 pro but this solution can be used on any Android device. I ...

Struggling with customer service

Just wasted 23 minutes of my life on the phone with someone from O2 support whom I could barely understand. I'm not trying to discriminate against people from other backgrounds; I myself am from a minority background. But it was an absolute struggle....

Suspicious Message

I contacted O2 via live chat this morning in order to try and improve my current deal. After some to-ing and fro-ing, we didn’t get anywhere. Fine. So I call them using the legitimate 0344 809 0202 number. After I’ve spoken to the voice and given my ...

nightmare with O2

have spent 2 hours on phone today mostly on hold. Have been cut off twice. Despite promises they havent called back. all i am trying to do is access historical bills but my O2 comes up with error message. Time to move to another network

Warning of a price rise ‘double whammy’ for millions of consumers on bundled mobile contracts

Warning of a price rise ‘double whammy’ for millions of consumers on bundled mobile contracts - Virgin Media O2https://news.virginmediao2.co.uk/warning-of-a-price-rise-double-whammy-for-millions-of-consumers-on-bundled-mobile-contracts/ What that art...

Poor service why are o2 not answering phone calls , signal keeps dropping to one bar

O2 used to be very good , what’s happened now doesn’t seem any better than cheaper alternatives and why does O2 no longer answer the phone ( after all it is a communication company) , been waiting for 15 minutes still no answer. Should I swutrch to E...