General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Extra charges are not itemised on online bill

I am trying to look at my bill online. It shows I have some extra call charges but when I click on the bill breakdown nothing shows up, just the filter and sort options. The extra charges are shown if I download a pdf copy of the bill.

Order

HiI received and email saying I put in an order NC20092915 but I am confused as I personally did not request this.

High Data Usage

Hi all, Is anybody else chomping through their data due to a lack of service being provided by Virgin broadband? We have had an ongoing problem with broadband dropping out for hours at a time and consequently my phone flips over to data. End result a...

O2 number disabled

Hi I am currently abroad and my O2 number seems to have been disabled and there seems no way for me to contact O2 about this. I have tried a phone number I obtained online from a 3rd party website and also an email but none of them seemed to have wor...

Airtime

Hi all, is anyone else using Airtime for internet and shocked by the monthly cost? When I signed it they told me it would be about £40 monthly and I had a direct debit going. I’ve just been checking my account and have seen that it’s been £62 a month...

Ending Contract

I received an e-mail from Virgin Media advising me of changes to their out of home wi-fi service and pricing terms. Within this e-mail it advised under “what are my options now” that I could cancel my O2 sim without paying any early cancellation fees...

Canada Holiday

I’m in Canada but want to avoid the standard £6/day charge. At present I have airplane mode active and using Wi-Fi to periodically get texts and use Apple Pay. My understanding is that if airplane mode is active, I will receive calls which will trigg...

Help to recognise a team member

Hi O2 Team, how do I get one of your team recognised for excellent service? I am happy to write an email about their highly professional and dedicated performance which I received today as a customer with a very difficult problem. Basically, Nikol, t...

EDGE is offering an Update on my laptop ... ?

I use Edge for my Acer Aspire laptopAn update has come up ... but ... advertising hundreds of apps ..... I don't think I want hundreds of apps clogging up my laptop, which is set up to how I like it ... but ... will I be loosing out on something I ma...

Insurance

I made a claim with O2 insure on the 14 September for my lost phone. The lady I spoke to on the phone said I should have a decision in 2 working days. Today (Monday the 18th) and all I got was an email saying my claim had been created. They sent the ...