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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28890 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29251 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
  • 48227 Views
  • 117 replies
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Scams and scammers

There have been a number of posts on here recently about scams, scammers and how folks have been caught out or have had a near miss. Tom Whipple has posted on Twitter about how he was nearly caught out. Others have then posted about their experiences...

Oxonian by Level 27: Desk Jockey
  • 474 Views
  • 3 replies
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Despite having filled out the form to keep my number, it has remained inactive for one week.

I just wanted to share my recent experience and vent a little about the frustrating situation I find myself in. It's been exactly one week since I submitted all the necessary forms and requests to keep my phone number, and yet, I'm still phone-less!I...

What a shambles.

What a shambles O2 are, as an ex Virgin Mobile client I am horrified at the way my switch has been handled. I received notification that our switch ( my wife and I both have a mobile on Virgin) take place on 6th October and that a new sim may be need...

Resolved! The WORST Customer Services I have dealt with over the last 30 years by far...

Please tell me why as Customers in the UK we stand for the appalling levels off atrocious service and deliberate lies from this company. I have never know O2 to deliver such dribble in the names of Customer Service. Strangely enough if you want to pu...

Kevin22 by Level 1: Joiner
  • 1210 Views
  • 5 replies
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Fraudulent account setup

O2 have the worst customer service I’ve ever experienced. Someone recently used my name and address to setup a pay monthly contract with O2. I first contacted them Aug 14 2023 to report the issue. They told me their fraud team would investigate with ...

Rushmore by Level 1: Joiner
  • 1179 Views
  • 8 replies
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Going to USA

I am going to the USA at the end of December. Do I have to notify you so my Phone works over there?

Janal by Level 1: Joiner
  • 344 Views
  • 2 replies
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Roaming and 5G on PAYG

O2's giving out mixed messages again, @Dave-O2 - on the Roaming page for EU you get:But on the PAYG support page in the O2 On-line Shop, you get:So. Which, if either, is correct?

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pgn by Level 74: Whizz kid
  • 1221 Views
  • 4 replies
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New Pay Monthly not showing in My O2

I've just taken out a new 24 month contract. I've also had a Classic Pay As You Go for several years (which I'm maintaining). When I log on to My O2 it's only showing my the PAYG. I ported in an old number and that seems to have been activated yester...

ega95jch by Level 1: Joiner
  • 428 Views
  • 2 replies
  • 0 kudos