General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Bill overdue

Hi I have been an o2 customer for 17 years, I have myself, my partner and 4 children with active lines. Never missed a payment until November 2023. Thought 02 were a great network and recommended to many people based on my wonderful experience. When ...

Sorry we made a mistake in contract

Hi did anyone receive email from news@o2-email.co.uk regarding mistake and apology from O2? This was in November 2023Email received said.... We’re sorry, we made a mistake in the Contract Information document that we provided to you when you joined u...

Help

What is the longest waiting time you have ever had for 02 payment team

Virgin- O2 migration nightmare account set up without permission

After 3 weekends , 8 hours and finally being cut off after the last 2 hours on the phone, I am left with no choice but to air my laundry O2. I was given free a sim card with Virgin broadband over 4 years ago, I never used it, nor wanted it, but it ca...

Leaving O2

Hi I am thinking of leaving O2 and I need advice

Unable to make necessary calls and send SMS

Hello 02 Team, I post this message with severity of associated information, urgent and necessary work involved with severity to sort-of - work / Volunteer work, as part of Community Worker /Volunteer Worker. Not been able to dial out-going phone-call...

Payment plan help

I have set up a payment plan already o2 gave me bank details to do bank transfers to them, when i put the details in, my bank doesnt recognise them do i still go ahead with the payment and put what i need to in the reference?

Affordable Mobiles/ Mobile phones direct/ o2

I’ve ordered an upgrade for my phone through affordable mobiles which has been taken over by AO and therefore fulfilled through Mobile Phones Direct (who AO also own). My order has been processing for days so contacted and someone from Mobile Phones ...

problems with the app

is anyone having problems when they go on the app and try to pay a bill but a error messages comes up saying its look like something gone wrong

Ported to EE Saga

Long story with countless calls to O2 since 9th Feb, but on this date my wife and I ported to EE by mistake with two EE sims arriving in the post which we had to use as we lost all signal on O2 sims. Should not have happened as we had upgraded our si...