General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Which phone to choose?

Hi, I'm trying to choose between the Sony experia 5 and the Samsung a51 (both in my price range). I mainly use it for social media, watching TV and most importantly taking pictures (mainly of my kids but I like to print some out every month, ) any ad...

Fake SMS from a relative

Good morning all, I have received a text messages from a relative which contains text which they did not include, we confirmed this when we met later by comparing the texts. For example, a text about recent holidays would include partial details abou...

Discount code

Hi how do I redeem my discount code?

Samsung S20

Internet slow or not working. Even using wireless Internet drops out or slow. WhatsApp won't work

Received unsolicited package containing a smart watch

I am not an O2 customer, and nobody else in the house is, but we have just received a package from O2 (via DHL) addressed to someone we don't know (I don't think it's a previous occupant or neighbour). We opened the package, as we were not sure what ...

my o2 app-my o2 online

as pay as you go customers when check our data -mins-text it it only show you a number what you got left in you plan....i think it very good idea have same data -mins usage bar like pay monthy got....my o2 app does need this and my o2 online i know l...

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