General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Being stuck in limbo they call credit check

Hi all!Can someone help me out in figuring out how to move on from credit check. It's my fourth time reaching out to cs and they always say the same thing. Wait for 24hrs, they send a notice to credit check referral to lift my order being there.I ord...

Prepaid customers treated as 2nd class customers through denied functionality

Why does O2 treat its prepaid customers as second class customers by deliberately denying them network functionality or by implementing network functionality later for prepaid customers than for postpaid customers?Wifi calling4G callingeSIM (discusse...

Texts

I am not receiving text messages from certain people. Can anyone help?

Phone arrived at couriers damaged.

My new phone was meant to arrive on Monday. Id tracked it through DHL tracking. By Tuesday it still hadn't arrived, so I contacted them. They said it arrived damaged, will be sent back an that I should contact 02.Im struggling where to find the link ...

Samsung s21 ultra

I've upgraded from my s9, the sim in the 21 isn't provisioned, no way to speak to an operator, can't even find my new number anywhere. what do I do?

Customer service is terrible

I have been trying to find out the status of an order that I have placed with O2 for two days it’s obvious they don’t want my business I can go to EE or someone else to buy the very same item but I thought it be convenient to keep it all together wit...

feedback

just want to give a massive thank you to David who answered my call on Thurs 29/1/2021 and dealt with mine and my husbands upgrade, he had the patience of a saint as we had issues accessing my husbands account. I had already spent more than 2 hours t...

That Multiple High 5 in O2 Community Banner

Is it just me or is it not a great thing to have the hands together High 5 pic heading up the O2 community pages ? It could be said well, it's for when all things get back to normal = huh ? ... ... ... things are never going to be back to what we hav...

WhatsApp

Is it impossible to delete contacts from my Whatsapp please ? I have Googled and whatever i found and tried doesnt work

O2 Virgin Merger

Are o2 and virgin looking to create a new company like Orange and T Mobile did when they merged?