General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Fraudulent activity on your account

My account must have been hacked. I'm getting letters about accounts I do not have.

Industry News: Vodafone to reintroduce Roaming Fees - o2 please don't follow suit

So looks like Vodafone are following EE and reintroducing Roaming Charges in the EU from 6th Jan next year https://www.mobileworldlive.com/featured-content/home-banner/vodafone-uk-follows-ee-by-bringin-roaming-fees-back?ID=a6g1r000000xQxzAAE&JobID=84...

sim card number change

i need to change my phone number over to another sim card, but i couldnt access my account in the O2 Shop because the answer was wrong on the security question. i have the new sim card here now but need my number transferred onto it.

Transferring sim to another provider

Why do I have to pay the remaining charges on a Device before I can move my phone number to another provider. I am happy to pay the remaining cost of the device over the period but the monthly cost of an O2 sim is about 4 times the price of BT

Hopeless and infuriating customer service

I negotiated a new contract on the live chat feature last week but couldn't complete it as I had to go out, so was given a reference number to be able to access it again when I called back. When I did so today, I was told the contract would be £6 mor...

Disney+ Subscription disappeared

Hi - when I upgraded my device last month I was offered 6 free months of Disney+ which I chose as my free add-on. I have only had the service for a few days and now the app is asking me to pay £7.99 a month and saying my subscription is invalid. I al...

Called 4 times from a number in Leicester

Why are you calling me? I can't understand the agent, just contact me via email

Amazing customer service

I'm generally not one to post or leave feedback, but on this occassion, it felt fitting. The gentleman I spoke to was named Shannon. He was more than helpful throughout the call, where he helped me to make an informed choice based on the options whic...

Difficulty applying free 6 months of Disney+ to preexisting account.

Hi, I’m not sure if it’s because I bought my original subscription through iTunes but it seems to be impossible to properly redeem my 6 months free Disney plus offer. After selecting the offer, I received an email, I clicked on the link in the email ...

Screen repair

Hi all! I’ve just managed to crack the screen on my Samsung s20. No insurance. The crack doesn’t bother me but the top part of my phone won’t work! Has anyone had a repair through o2 and how much did it cost?