General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Legit email or scam

I've received an email from o2CollectionNoReply@telefonica.com Is this a legitimate O2 email address?

VOLT - my experience

Hi all, Maybe this is better to be merged into the VOLT thread (although that is so long this message would get lost in there), but I wanted to share my experience. Been a VM customer at this address for 6 years, with the same account number and deta...

Where’s my refund????????

Yet again I’m still without my refund. I’m absolutely sick of calling o2 customer service and all of their lies. Sometimes as soon as I manage to get through I’m then immediately cut off? On Tuesday I think I was cut off around 5 times and spoke with...

O2 Recycle is a Joke

Im trying to get out of my contract after they raised the prices a stupid amount and the signal is always terrible. I have a note20 ultra 5G (which was apparently £1150 when i brought it not even 2 years ago) but they're offering me £160ish, they rea...

Why is 02 very expensive with very little data? I cannot wait for my contract to run out, to change.

I am paying £52 pounds a month for 5g data, that is rip, my wife’s EE contract is £36 per month with unlimited everything. I cannot to change to EE.

No Signal at Concerts

Hi all,Having recently signing up to O2 last month I have to say I am incredibly disappointed with the lack of signal and Network when I am at large events For example, my job entails working at Concert venues such as Manchester Arena. It seems when ...

O2 stole my money and will not give it back!

I called to make a payment towards a bill which I arranged a payment plan with a O2 Payments Manager called Jennifer. This was set and I have kept to the agreement, sadly with no surprise O2 have not. I called to make the usual monthly payment and th...

Trying to get a refund

Has anyone had significant trouble trying to get money refunded back? I’ve been struggling since the 3rd February to get a£150 overpayment back from O2, it’s gone from 3-5 working days from the 3rd when I was swindled by them when “apparently” the fi...

Scam text - Monzo session expired

Have today received what I consider to be a scam text from WebSMS (no tel number) which says "Your Monzo session has expired. To continue using Monzo, please confirm your account at link .........". I don't have any Monzo accounts ! Please beware.I h...

Scam text - Omicron Variant Order a Test Kit today

Have today received what I consider to be a scam test from +44 7519 329007 saying "NHS: You have been with someone who has the Omicron Variant. Order a Test Kit today". A URL is then provided which misspells the words test kit. I have reported to 772...