Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
Interesting Article on ISP Review, on o2 improving Customer Services and the ability to be served by the shopshttps://www.ispreview.co.uk/index.php/2022/04/mobile-operator-o2-uk-pledges-better-customer-service.html
Apple offering a free fix for Apple Watch Series 6 with blanked out screens https://www.theverge.com/2022/4/27/23044421/apple-watch-series-6-blank-screens-fix
So ive been told multiple times now that my returned device would be cancelled, spent another hour and 30 minutes yesterday just trying to get 2 incredibly simple things done, cancel the contract on the returned phone, get my number since my phone fo...
I just want to communicate to O2 that 1gb is by no means "more than enough data" I plan on running with my watch almost every day and listen to new or different music each time. On top of that, data is used for phone calls. Really I don't want to be ...
Hi everyone,Yesterday I seen my bill and I was like wat the hell.The bill went up literally £2.60pm due to inflation.So I requested a pac code.And I got a call bout 1/2 later from o2 retentions team.Asking did I receive my pac code and why did I requ...
Was talking to a 02 about my phone on Sunday and I'm very impressed with the knowledge from 02 helped me out so much 3 cheers for 02
ok so im starting to get warnings on my o2 bill for the last couple of months. yet the others are totally fine and the same email its sent from o2shop@o2.comand the full warning isBe careful with this messageGmail could not verify that it actually ca...
O2 regard themselves as a premium network and so deem it reasonable to rip people off. Been with o2 for 10+ years, and now this 3 year contract is ready to upgrade, I’ve done some market research. I found Vodaphone can offer a brand new iPhone 13 pro...
I'm on pay as you go, had a scam text today and they took £4.69 from my balance. I've contacted 02 they said it was from" shared shortcake for oxygen 8 "they have blocked the no from where it came from. They have given me a tel to call 03333137900 to...
So I was on the app yesterday looking at upgrades and there was an option for ‘need more info’ or something along those lines. I clicked it and it took me to o2 customer support through WhatsApp. The ‘operator’ took me through options for upgrade. My...
