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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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Pay monthly vs Pay as you go

Hi, I’m currently with Three and looking to move over to o2, I got myself a pay as you go sim to try out the network, and I must say, compared to Three I find the coverage to be completely awful..I live in the Surrey Hills, o2 says at my home postcod...

a_ukboy by Level 1: Joiner
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Iphone 14 stock

Im confused about stock! so I went into a store which I wont name yesterday to ask about stock (they had in stock in his hand iphone 14 pros) not for pre-orders which I could have had there and then. He also told me average wait times in store are be...

Dniii by Level 1: Joiner
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Thank you

I just wanted to take the time to say a huge thank you to Nazmet (I really apologise if I have spelt it wrong). I panicked earlier on today when I received my bill and seen that it had doubled because I had to make an emergency call to my dad in Amer...

AD89 by Level 1: Joiner
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Loss of signal again

I’ve had my contract for about three years now and moved to a new area a year ago . Everybody I know who has a Mobile phone and Internet access has no trouble in my area whatsoever, but O2 has been nothing but trouble ,I keep losing signal. It was lo...

Network expansion

Back in May, I posted about how O2 had erected a monopoly mast in the Cardiff Bay area. Sadly it wasn't immediately activated and the whole area suffered from lousy O2 coverage. Well last week there was finally some good news... It's been turned on !...

No coverage - for nearly 2 years!

We moved house to our current location and have never had a decent signal, I've reported it many times and just told there's an issue with a mast near you, for 2 years!!??This coverage checker says I should have a good 4G but if you look at the top I...

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RobK by Level 1: Joiner
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MyO2 and Log Out warning - in Spanish?

Well, I guess Telefónica is a Spanish company, but this "Are you sure?" warning when I tapped "Log Out" in the MyO2 app made me smile ..."Ees Hamster...!"

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pgn by Level 74: Whizz kid
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how to activate/ fix inactive sim card

Ok so i went out last night just after topping up i drop my phone in a puddle... smart, so the whole phone was messed and i'm no using a backup, but the backup simcard i have is saying INACTIVE it's the only other one in the house how can i activate ...

Anonymous by Not applicable
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  • 5 replies
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