Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
I am having major problems with o2 at the moment regarding the delivery of my new iphone. DHL said they had delivered it and “signed” in my name but had no photo and no tracking information that the delivery van had been down my road. DHL admitted th...
Went to the O2 shop in Wembley last week to buy a cheap replacement phone for my wife who has been with O2 for more than ten years. Five staff - three with customers -other two busy looking at their computer screens. Waited a few minutes, left and ca...
Just been on the phone for over an hour waiting to speak to someone regarding an upgrade, I hung up after an hour as 02 obviously don’t want my custom anymore so will have to shop around for a new provider that cares about their customers
@Breanna This page omits the year: https://www.o2.co.uk/business/support/network-support/setting-up-5g Which "17 October"? 2021?
O2 has the worst and poorest signal ever! In the area where I live is always slow and no 4G! Stanford Le Hope SS17 and Tilbury RM18 has poorest 4G as I get only one bar! I really would like O2 to build more transmitters in those areas!
Has anyone been contacted by ariel 02 business partner
May I say yet again how disappointed I am with O2 and some of your customer service staff. I rang up asking to change the date of my direct debit and to be told after 20 minutes on the phone it had been done when it hadn’t been done.. Forunately toda...
So……I went to O2 shop to cancel my mobile contact after paying off the device as I no longer needed but wanted to keep the number so I asked to have it transferred to another contact that I intended to use. All went well. I was told that I will have ...
Hi, Can someone recommend a good mobile provider who supports customers with live agents please?Many Thanks,
Hi can you please explain why recent charges in my o2 is still not available to view. It’s been 5 weeks since this was first reported. How much longer until it will be resolved please?
