General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Business O2 customer services!

I messaged them on Twitter and got the following answer “We don't have access to business accounts via our social channels at the moment. We're working to support all our customers, however in the meantime you can call us on 8222 from your business m...

Barnsley o2 store - Compliments

@Dave-O2 Can you please pass on some compliments to the Barnsley o2 store, went in today to do a switch up, and what a friendly set of staff, and it was all done efficiently and quickly and all with a smile..

Incorrect arrears notifications and inability to get a refund due to an o2 error.

Hi, I paid £1050.00 towards my device plan on 18.02.2024. All my bills are taken and paid on time each month, so there are no concerns. I then received emails/texts/notifications to say that I was in arrears by £1050.00, which I had paid towards my d...

Is this the worst mobile phone provider on the market today?

I think so! 02 used to be good, now completely the opposite. Deliberately make it difficult to contact.. COMPLETELY forget trying at weekends!!! They don't even call you back when you've spent 3 hours trying to get through to their supposed customer ...

No international service

I am in africa and o2 obviously have put an international roaming bar on my business account because neither of the phones on my business account have any signal. I have borrowed someone else’s phone, twice at great expense, to try and get it sorted ...

USwitch Upgrade.

Well I've managed to do it again, Upgrading through USwitch towards the end of March and bypassing the annual price rise.This is year three now. This year there were a number of questions about affordability which I don't remember from last time, so ...

Switch Up issues

Hi there has anyone received any switch up issues, I placed a switch up request, placed and order was sent however was cancelled by o2 and not one customer service agent has been able to help for many days now, any tips?

O2 Payment Management taking forever to answer?

O2 have sent me a default, which I'm trying to resolve and set up something in place. I've now reviewed threatening letter today advising bayliffs. I've tried to contact o2 for weeks, currently on the phone now to 0800 902 0217, I've been waiting aro...

o2 are screwups

4 days to transfer old contract number to new payg sim. Should have been 24 hours. Then i go to log into my online account and low behold states i have no products or services. Phone o2 and waiting and waiting for ages then when speaking to a person ...

Customer Service Agent Shoutout

I couldn't find where I could contact O2 about positive feedback, not just complaints. So I thought I'd post on here to say that Nahida was so sweet and patient when I rang to find out about upgrading my device. She spoke through all my options and w...