Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
Hi I am new the O2 community and I want O2 to implement 4G VoLTE calling and WiFi calling on pay as you go and also for giffgaff customers I have YouTube channel raising awareness of this because people on O2 pay you go don't have the benefits and if...
Issue began a few weeks back when unfolded my Samsung galaxy z fold 3. Only for it to make a splitting noise and the foldable screen split down the inner fold.Now as I’m contracted to o2 i decided to go to them first to see if they could help me as I...
What do people think of this statement? 5G does have a minimum download speed of 20mbps whilst 4G has 1mbps, so it is faster, you'll need to look at the differences to see if 5G does work for you and your device better than 4G as there are pro's and ...
I have 78 gb for £18 per month seems to good to be true also locked in for 24months
£10+ for 1GB of data seems excessive when I have 15GB in my monthly plan at now where near that cost. It feels like a rip off.
I exchanged a cell phone with scheduled delivery, I was disrespected because I canceled appointments to receive the purchase and it was not delivered as scheduled by O2. That's a lack of respect for the consumer.
Good evening, I am trying to pass on positive recognition of a particular member of staffs work but am not sure how or where to do this to make sure she receives the compliment and recognition for her truly incredible customer service. Some advice wo...
Looks like the end is nigh for Virgin Mobile starting in March, as they move all Virgin Mobile Customers to o2 Tariffs.. https://www.ispreview.co.uk/index.php/2023/01/virgin-media-uk-confirm-plan-to-switch-virgin-mobile-plans-to-o2.html
I complained many times and nothing happened and then I escalated and someone called and taken the feedback and raised complaint and that complaint got closed by this sms (removing ref number) Hi, its O2. We have attempted to contact you regarding fa...
Thought I would share this tip, as many of you would have taken out a new contract with the prepaid gift card (mine was £200 with a Samsung S22). The card can only be used online/phone, which isn't ideal. However, you can easily transfer the money to...
