General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

O2 Payment Management taking forever to answer?

O2 have sent me a default, which I'm trying to resolve and set up something in place. I've now reviewed threatening letter today advising bayliffs. I've tried to contact o2 for weeks, currently on the phone now to 0800 902 0217, I've been waiting aro...

o2 are screwups

4 days to transfer old contract number to new payg sim. Should have been 24 hours. Then i go to log into my online account and low behold states i have no products or services. Phone o2 and waiting and waiting for ages then when speaking to a person ...

Customer Service Agent Shoutout

I couldn't find where I could contact O2 about positive feedback, not just complaints. So I thought I'd post on here to say that Nahida was so sweet and patient when I rang to find out about upgrading my device. She spoke through all my options and w...

Pay but can't view bill

I pay by DD every month, but have been able to view my bill once. Every time I try now, I go round in circles, it says I don't have an account (all while being signed in), and I find the website very confusing. I got help the first time this happened...

No contact from fraud team

I have been trying to contact the fraud team for 6 months.Every time i contact customer services i am inform that they with escalate it and i will be contacted within 48 hours.This has been going on since August.I have even requested a deadlock lette...

Gamers can trade in their consoles for cash with O2 Recycle

A press release from O2 :- Recycle Player One: Gamers can trade in their consoles for cash with O2 Recycle - Virgin Media O2https://news.virginmediao2.co.uk/recycle-player-one-gamers-can-trade-in-their-consoles-for-cash-with-o2-recycle/ And a differe...

O2 Just a scammers company>

i sent my device and sim card back in 14 days period, way over a month ago and my account is yet to be closed. and i've yet to be refunded for the money thyey have taken off. Everytime i call up they say they are cancelling the account and my money w...

Transfer my old number to new sim

what has doing a sim swap got to do with swapping an old number to a new sim.

Number Transfer Gone Wrong

Hi Everyone, I am in an absolute panic!!! I have just left EE and moved over to O2 on PAYG sim card. I used the online form to transfer my number and initially it all seemed very easy. Roll forward a few days and the numbers should've been transferre...

O2 Bolt-on for India mis-sold but O2 honourable and understanding in rectifying.

Thank you O2 for listening and actioning on me being mis-sold an O2 Bolt on for India ....when India is not on the list of viable countries. I was with my young daughter travelling in India and the £6 per day max charge bolton did not work and I wrac...