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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28900 Views
  • 146 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29274 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Calls automatically going to voicemail

Hi,My calls are automatically going to voicemail since Virgin switched me over to O2. I've tried settings (Samsung phone) but can't see how to change it back. Can anyone help?Thanks

Jacs54 by Level 1: Joiner
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Can not buy sims

I was a O2 customer but moved to EE aprox one year ago. EE's mobile coverage in my area was so poor I opted out and decided to return to O2I saw a supper deal on Uswitch with O2 so applied for two sims (one for my wife) however when the system transf...

PaddyRay by Level 1: Joiner
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  • 1 replies
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Pay as you go (PAYG) and G5

Just had a call from O2 regarding change to G5, asking had I received my sim card yet.I am on PAYG, do I need an updated card?Or can I continue using my current sim?Thanks.

Merg by Level 1: Joiner
  • 116 Views
  • 1 replies
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Enquiry

Hi I was just wondering if I am able to downloads my call list for February

212 by Level 1: Joiner
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  • 1 replies
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potential phishing call

I have today received 2 calls to my mobile, I answered the 2nd time as the code is used by our surgery. It was a lady claiming to be from 02. I told her I dealt with my account online only but she was adamant I had to answer her questions on the phon...

KarenM63 by Level 1: Joiner
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How to compliment a member of staff

I have searched far and wide to try and find an email to send to customer services regarding an employee I spoke with today, but I cannot see anything anywhere to pass on compliments, I can only see complaints email addresses! It would be lovely to h...

Anonymous by Not applicable
  • 243 Views
  • 4 replies
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O2 complaint procedure appears to be non existent. Furthermore, no contact email address , like cust

Something seriously wrong at O2: no customer support email address! Apparently no customer complaints procedure! No way to contact , especially when travelling! One (1) hour in queue trying to speak to a human being. O2 continue to debit my account w...

AngieB by Level 1: Joiner
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  • 1 replies
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Contract phone change to PAYG

I have a new, refurbished phone, and have moved my o2 contract SIM to it, all works great. As this phone is Android Go, it has a restriction stopping a work time app from working. Therefore I have obtained an o2 PAYG SIM to put in the old phone for w...

Price rises

am I allowed to leave 02 because my contract has been changed because of price rises

Rhabhaw by Level 1: Joiner
  • 184 Views
  • 3 replies
  • 0 kudos