General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

temporary moving to another country

Hi,I am moving from the UK to the Netherlands for a 6 month-period later this month and am wondering what to do with my O2 contract. Can I pause it for the duration of my stay in the Netherlands, or should I just switch to a service for coverage whil...

Declined credit check

Been with O2 17 years. Decided to upgrade to iphone and get an apple watch They accepted the phone, but rejected watchI have a high credit score, no blemishes on my record If they don't accept me for watch. I will be leaving. Still waiting to find ou...

Airtime "Offer" with upgrade.

HiI may upgrade my phone.I see there is an airtime "offer" on 36 month deals - £9.70 1st 6 months then £29.70 for 30 months = £949.20.If I ignore the "offer", I pay £20 per month for 36 months = £720.00.Who in their right mind is going to take that "...

Do I have to activate a Bolt on?

Hi there, could I please ask a question?Just posting a question about a Bolt on. I am on pay as you go and I just top up now and again with £10, and this gives me 3000 02 texts and 0 minutes and 50MB of data. I put a £5 data bolt on, the day before t...

Vitual assistant and customer service email address

Are all the people who work for O2 experts in the writings of Franz Kafka?It seems impossible to get a straight answer to anything on this site, you just go round and round.I will be amazed if I get an answer to these queries:1. Why doesn't the virtu...

Tracking Delivery - make it easy.

O2 - this wasn't helpful, stating this.....I have blanked out personal details... New activation,Vas,Resign,ChangeORDER NUMBER:NC************ORDER DATE:12 Jul 2023STATUS:CompletedITEMS:Pixel 7ESTIMATED DELIVERY:14 Jul 2023STATUS:CompletedDELIVERY TYP...

Scammed

So I received a call today from o2 in regards to saving me money on my existing account and about products that where available to myself. I was told on the call that I could get a Samsung tablet at a reduced monthly amount so I went ahead an agree a...

No New phone

Ordered an upgrade on the 16th June and it still hasn't been delivered thanks to DPD losing it? O2 won't send me out another phone until an investigation in to it's where abouts is concluded. I've made 4/5 calls to O2 and one to DPD to get things mov...

Takeover of Virgin Media accounts by O2

My account with Virgin has been taken over by O2 and I have found out that as a result I no longer have a data rollover facilty ! I now appear to be paying more for a lesser service ! Well done Virgin, goodbye O2.

Order not delivered, payment taken and fraud accusation?!

I ordered a Pay Monthly phone/tariff on Sunday and it hadn't arrived so I called up customer services - on SEVERAL OCCASIONS - to be placed on hold, passed to other departments, and had the call dropped. When I finally spoke to someone, they said tha...