Online Advisor

Anonymous · ‎15-06-2011

I am SO confused. Today when i opened up the o2 website i had another window open, which was a speak to an online advisor window. I closed it as i thought it was just an AD and now i cant seem to find the Advisor again! Where the hell do you go if you wanna speak to an Advisor on the internet??

jonsie · ‎15-06-2011

There is no direct link. Just browse the shop pages on the O2 website. Be patient and when an adviser is free, a pop-up chat box will appear. They also work later hours than normal customer service.

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Anonymous · ‎15-06-2011

So, On average, how long do i have to wait, coz i been at this for a good hour and a half now and i aint seen nothing yet 😕

perksie · ‎15-06-2011

Shouting at us won't help!
We are only customers like you. 😐

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Anonymous · ‎16-06-2011

So, On average, how long do i have to wait, coz i been at this for a good hour and a half now and i aint seen nothing yet 😕

The normal customer service is open until 9pm during the week, 8pm on Saturday and 6pm on Sunday. If you just gave them a call, you'd have had your query solved well before the amount of time you waited for an online advisor haha