cancel
Showing results for 
Search instead for 
Did you mean: 

Is there any way to retrieve game progress?

Glory1
Level 43: Bright Spark
  • 10294 Posts
  • 85 Topics
  • 123 Solutions
Registered:
I've used Smart Switch to transfer all my games to my new Galaxy S8+ but, of course, have lost all my progress. Is there any way I can get my progress back?

I seem to recall some suggestions a while ago when discussing this prior to the Note7 recall but can't remember what they were.

Any help greatly appreciated.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 1 of 18
3,573 Views
17 REPLIES 17

gmarkj
Level 66: Unequalled
  • 11992 Posts
  • 94 Topics
  • 1120 Solutions
Registered:
Are they Facebook related games, or can you log in to your FB account on them?
If you do that on your old phone and then the new one then you will get your level but not sure of any bonuses/etc...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 18
2,544 Views

Glory1
Level 43: Bright Spark
  • 10294 Posts
  • 85 Topics
  • 123 Solutions
Registered:

Most are FB related @gmarkj but I'm not on FB. 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 3 of 18
2,543 Views

gmarkj
Level 66: Unequalled
  • 11992 Posts
  • 94 Topics
  • 1120 Solutions
Registered:
Ah. That could be an issue then!!
Not sure in that case.
Is there anything under the help or FAQ sections for the games?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 18
2,535 Views

Glory1
Level 43: Bright Spark
  • 10294 Posts
  • 85 Topics
  • 123 Solutions
Registered:
I'll have a look and thanks for your suggestion which was good and could help someone who is on Facebook.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 5 of 18
2,532 Views

gmarkj
Level 66: Unequalled
  • 11992 Posts
  • 94 Topics
  • 1120 Solutions
Registered:
Luckily my progress on Candy Crush was linked to my account.
Was only on level 1324 when I had to get my phone repaired. Think if I had to start again I wouldn't have bothered!!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 6 of 18
2,528 Views

Wa10
Level 19: Quirky
  • 418 Posts
  • 32 Topics
  • 29 Solutions
Registered:

Whilst you may not have a desire/need to use Facebook (and given how much of my time it manages to eat, I can fully understand that!) it may perhaps be worth signing up for a FB account, logging in on your old phone and linking the games and then logging in on your new phone to cary across the progress - there's no need to actually use the account, and you could even perhaps use a psuedonym?

 

Alternatively, I know that Google Play carries some game progress itself if you link games to your game profile, although it seems a bit hit and miss! 

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.
Message 7 of 18
2,528 Views

Glory1
Level 43: Bright Spark
  • 10294 Posts
  • 85 Topics
  • 123 Solutions
Registered:

@Wa10 wrote:

Whilst you may not have a desire/need to use Facebook (and given how much of my time it manages to eat, I can fully understand that!) it may perhaps be worth signing up for a FB account, logging in on your old phone and linking the games and then logging in on your new phone to cary across the progress - there's no need to actually use the account, and you could even perhaps use a psuedonym?

 

Alternatively, I know that Google Play carries some game progress itself if you link games to your game profile, although it seems a bit hit and miss! 


Thanks @Wa10 I'll try that. Your absolutely right I have no desire to use Facebook. However, if it gets me my progress back it will be worth it.

 

Thank you for your help.
 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 8 of 18
2,515 Views

viridis
Level 56: Guvnor
  • 13530 Posts
  • 106 Topics
  • 308 Solutions
Registered:
Make quick Facebook account.
Go in each game on old phone and link to fb.
Go in each game on new phone and link to fb.
Choose server save when prompted
Done
Message 9 of 18
2,506 Views

Glory1
Level 43: Bright Spark
  • 10294 Posts
  • 85 Topics
  • 123 Solutions
Registered:
Thank you @viridis
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


Message 10 of 18
2,498 Views