How to track my repair

[Anonymous]

I took my mobile in for repair inTO O2  Western Rd Brighton last Wednesday 20th.
My mobile No is 07834 *****.
I was given a receipt saying:-
“your repair number 010611 ********”
I tried to track my phone for the last 5 days without sucess because IT DOES NOT WORK.  And after about 12 tries, IT just says “not found.”

I had email on  Friday 22nd Sept saying:-
"Hello Mr D
Sorry, but the problem with your phone isn't covered by the warranty. But we'll give you a repair quote. Just call the shop on 01273 770112.
Thanks.”

I was told in Western Road that I would be emailed a price for the repair but as you can see it didn’t happen.
SO - I called the No given , 01273 770112 and after about 10 minutes I was told the repair was £25.00. 
I immediately paid for this last Friday 22nd.

Ive have been in chat with 2 x Gurus and was been told yesterday 25th , that you don’t need to contact anyone and”
be “receiving details within 24 hours” ALSO : “dont worry,you will get your phone back within 03 working days.”

 I also tried “ Email: feedback@o2.com  —  and it came back as address unknown.
SORRY BUT ITS AN ABSOLUTE SHAMBLES

[MI5]

Just tried this link myself and it just times out https://diagnostics.o2.co.uk/track-my-repair/

@Martin-O2 can you check it please with O2?

[Anonymous]

@Toby Apologies but I am new to the forum, but I notice there's been lots of threads about the link to track repairs. It is not working for me & I've been trying since Friday. This is the link I've been using: https://diagnostics.o2.co.uk/track-my-repair/

Can you help? I've tried it on Google Chrome. Thanks!

[MI5]

---

@Anonymous wrote:

@Toby Apologies but I am new to the forum, but I notice there's been lots of threads about the link to track repairs. It is not working for me & I've been trying since Friday. This is the link I've been using: https://diagnostics.o2.co.uk/track-my-repair/

Can you help? I've tried it on Google Chrome. Thanks!

---

Toby is no longer with us.

See if @MercedesS can help you now.

[MI5]

None of the links from the o2 help page here work either http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

[MI5]

I did find this working link though https://o2repairs.sbeglobalservice.com/

[Anonymous]

Thanks. Do I need to repost and tag @MercedesS or can I edit my original post?

[MI5]

I've done it, but check this link https://o2repairs.sbeglobalservice.com/

[Anonymous]

Thanks. I've just tried the link but it keeps telling me my security text is wrong!

[MI5]

You just copy the security image?