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Level 1: Joiner
Posts: 1
Registered: ‎23-11-2018

why cant o2 employ enough staff to answer the phone

*bleep* take trying to contact O2 try employing more staff 

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Posts: 78,782
Topics: 705
Registered: ‎14-01-2013

Re: why cant o2 employ enough staff to answer the phone

Hi @damian

The best time to call is between 8am=8-30am

I called this morning and got through to CS in about 3 minutes

Welcome to the forum Welcome

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Anonymous
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Re: why cant o2 employ enough staff to answer the phone

@damian You could always try live chat if it’s a simple query 

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Posts: 74,771
Topics: 558
Registered: ‎04-01-2009

Re: why cant o2 employ enough staff to answer the phone


@Anonymous wrote:

@damian You could always try live chat if it’s a simple query 


Simple yes

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Posts: 78,782
Topics: 705
Registered: ‎14-01-2013

Re: why cant o2 employ enough staff to answer the phone


@jonsie wrote:

@Anonymous wrote:

@damian You could always try live chat if it’s a simple query 


Simple yes


And if you can get through. Apparently not working well again yesterday...

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Anonymous
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Re: why cant o2 employ enough staff to answer the phone

Blooming hamsters
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Anonymous
Posts: 0

Re: why cant o2 employ enough staff to answer the phone

Having been both sides of the fence (being a customer) but also having worked in a call centre environment for a while a few years back I can speak from experience.

 

It is neigh on impossible when you have a large customer base and you care about providing excellent customer service to eliminate queuing.

 

The management of a call centre usually set a target for waiting times and advisers are heavily monitored to ensure they are always working and wrapping up calls as quickly as possible but the nature of the query and what has to be done to resolve it will dictate the length of the call as there also tends to be (and so there should be) an emphasis on resolving the query on the first call.

 

Noone wants to keep people waiting but these days it's likely that if you are having to call in, the query may take a little time to resolve.