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Level 1: Joiner
Posts: 5
Registered: ‎26-10-2014

what is the point of live chat when the muppets cant even do basic tasks of customer services,

what is the point of live chat when the muppets can't even do basic tasks of customer services, waste of bleeding time they are!

Anonymous
Posts: 0

Re: what is the point of live chat when the muppets cant even do basic tasks of customer services,

@Sunderlandafcla That’s why we suggest that you always call rather then use live chat 

Level 1: Joiner
Posts: 5
Registered: ‎26-10-2014

Re: what is the point of live chat when the muppets cant even do basic tasks of customer services,

I say again, Then what is the point of having the live chat??? Surely it is there for people who cant get to the phone because they are working? I used to work for british gas on web chat and we could pretty much do 90% of customer queries! So if BG can do it why cant O2?
Level 4: Observant
Posts: 162
Registered: ‎04-08-2016

Re: what is the point of live chat when the muppets cant even do basic tasks of customer services,

agreed. live chat have limited resources.
Posts: 70,327
Topics: 548
Registered: ‎04-01-2009

Re: what is the point of live chat when the muppets cant even do basic tasks of customer services,

Using outsourced call centres and chat lines will always have customer service limitations. They're ok 👌for simple questions but calling will always give you a better experience.

Level 64: Magistrate
Posts: 12,653
Registered: ‎31-03-2010

Re: what is the point of live chat when the muppets cant even do basic tasks of customer services,

@Sunderlandafcla If this is related to your other post, and I suspect it is, you're much better off talking to someone rather than Live Chat. It's very rare that we suggest using it except for the basics.

I DO NOT WORK FOR O2

Level 1: Joiner
Posts: 31
Registered: ‎23-10-2018

Re: what is the point of live chat when the muppets cant even do basic tasks of customer services,

Have to agree. Call 202 during office hours & seem to get through to someone in the UK & that's a much more productive interaction.
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Former Staff
Posts: 5,405
Registered: ‎18-04-2018

Re: what is the point of live chat when the muppets cant even do basic tasks of customer services,

Hi @Sunderlandafcla, I'm sorry to hear you've had an unpleasant experience over Live Chat. I'd like to pass on your feedback to the relevant team so we can work on making things better so I'll send you a Private Message now to get some more information!

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