on 15-11-2018 14:51
what is the point of live chat when the muppets can't even do basic tasks of customer services, waste of bleeding time they are!
on 15-11-2018 15:07
on 15-11-2018 15:21
Using outsourced call centres and chat lines will always have customer service limitations. They're ok 👌for simple questions but calling will always give you a better experience.
on 15-11-2018 15:51
@Sunderlandafcla If this is related to your other post, and I suspect it is, you're much better off talking to someone rather than Live Chat. It's very rare that we suggest using it except for the basics.
on 16-11-2018 23:00
on 19-11-2018 13:01
Hi @Sunderlandafcla, I'm sorry to hear you've had an unpleasant experience over Live Chat. I'd like to pass on your feedback to the relevant team so we can work on making things better so I'll send you a Private Message now to get some more information!
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