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Level 4: Observant
Posts: 157
Registered: ‎17-08-2015

sorry a phone mast in this area isn't working

the mast that is im using is 10 miles away from my location and its been down since last week and i find it funny that im not connecting to any masts in my area and ive been told its a vodafone area not o2
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Posts: 87,557
Topics: 530
Registered: ‎04-04-2012

Re: sorry a phone mast in this area isn't working

You're doing well to use a mast 10 miles away.....!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,340
Registered: ‎31-03-2010

Re: sorry a phone mast in this area isn't working

@paddyguy Vodafone and O2 share their masts. I don't know if it's all of them, but it's a significant amount. http://www.mobilenewscwp.co.uk/2017/07/06/vodafone-o2-mast-sharing-completed-2018/

I DO NOT WORK FOR O2

Level 4: Observant
Posts: 157
Registered: ‎17-08-2015

Re: sorry a phone mast in this area isn't working

well im only getting two bars at moment Smiley Sad
Posts: 87,557
Topics: 530
Registered: ‎04-04-2012

Re: sorry a phone mast in this area isn't working

I'm not surprised over that distance.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 63: Greatness Assured
Posts: 12,340
Registered: ‎31-03-2010

Re: sorry a phone mast in this area isn't working

Better than none. O2 normally don't put time frames or limits on mast repairs.

I DO NOT WORK FOR O2

Level 4: Observant
Posts: 157
Registered: ‎17-08-2015

Re: sorry a phone mast in this area isn't working

i will keep you updated Smiley Wink
Posts: 87,557
Topics: 530
Registered: ‎04-04-2012

Re: sorry a phone mast in this area isn't working

Please do...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 8: Talented
Posts: 363
Registered: ‎27-05-2019

Re: sorry a phone mast in this area isn't working

[ Edited ]

Don't think any of the providers put timescales on repairs as they have to get permission to access the land the mast stands on and might have to negotiate with the local council to close a road depending on the site and what is required.

 

The My Network app had an open fault for a mast near where I work for a good five months as they had to get a road closed and the local council isn't exactly quick off the mark (are they anywhere?)

Current tech used:
Nokia 5 on giffgaff, Core i7 9700F PC with Win 10 Pro. Apple Mac Mini late 2014 with Core i5 running 10.15
Home Internet Connection: Zen Internet Fibre To The Premises Full Fibre 1 38 Mbps Down/9 Mbps up,
I don't work for O2 but have an interest in networks (including mobile) and IT (which is how I earn my living)
Level 4: Observant
Posts: 157
Registered: ‎17-08-2015

Re: sorry a phone mast in this area isn't working

well ive been told they are workin hard to fix the mast and the my network app is greet Smiley Happy