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restiction / bars

Anonymous
Not applicable

was imposed restriction, I received information from o2, if you will pay the bill on Friday, restriction will be automatically removed.

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MI5
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Contact CS to try and pay but there are some issues with paying for some customers at the moment
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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MI5
Level 94: Supreme
  • 143456 Posts
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Registered:
Contact CS to try and pay but there are some issues with paying for some customers at the moment
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Curr946
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Don't use the automated Irv. Speak direct to and agent.
Current Phone: Sony Xperia XZ Premium
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Cleoriff
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Hi @Anonymous

Have you attempted to pay this bill and failed then? Have a look at this guide on ways to pay. As said there are some problems with payments at the moment but this all depends whether you are trying to pay online or not

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/td-p/874982

Veritas Numquam Perit

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Bambino
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@Anonymous If you are eventually able to pay, you will probably still have to speak to customer service to have the restriction lifted. I've never heard of it being lifted automatically once you pay.

I DO NOT WORK FOR O2



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jonsie
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Good luck with the payment, as said call customer service before trying the automated payment system.

It can take 24-48 hours to be reconnected and there may be a charge but you will need to call up to get service back.

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Anonymous
Not applicable

You likely will receive a £15 reconnection fee on top of what you already owe

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