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Posts: 6,672
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Registered: ‎11-04-2012

"Popular Topics" section of homepage

[ Edited ]

What algorithm (or who?) determines the two "Popular Topics" that appear some way down the new Community Homepage?

 

I'd've thought "O2 Recycle" and possibly "O2 Priority" (or "Netflix" or "Huawei" or "Tablet Offer"!) would merit more of a showing than the current pair of topics, with all due respect to the authors of the guides on Voicemail and Premium Rate scams, of course! Hug

 

20**Personal info** 12_54_12-O2 Community Forum.png

 

Evil #justaskin' 

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Posts: 71,461
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Registered: ‎14-01-2013

Re: "Popular Topics" section of homepage

@pgn 

I think it applies to the most recent guide(s) posted.

In April I am fully expecting RPI to be up there rolling eyes

*The Game Is On*


Posts: 6,672
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Registered: ‎11-04-2012

Re: "Popular Topics" section of homepage


@Cleoriff wrote:

@pgn 

I think it applies to the most recent guide(s) posted.

In April I am fully expecting RPI to be up there rolling eyes


You'd've thought, around this time of the Tax year, yes! 

 

For a connected company, this one can be a tad disconnected now and then! Whistle

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Level 63: Greatness Assured
Posts: 12,340
Registered: ‎31-03-2010

Re: "Popular Topics" section of homepage

[ Edited ]

The community pages have gone to seed since the recent update, in my opinion. We don't need a totally useless  'Welcome To The Community' logo taking up a third of every page, and navigating around the site has become much more tedious, and probably difficult for anyone new wanting to post a query. Witness the enormous drop off of posts in recent weeks. If admin aren't aware of these problems, they certainly should be. 

I DO NOT WORK FOR O2

Posts: 4,558
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Registered: ‎13-02-2019

Re: "Popular Topics" section of homepage


@Bambino wrote:

The community pages have gone to seed since the recent update, in my opinion. We don't need a totally useless  'Welcome To The Community' logo taking up a third of every page, and navigating around the site has become much more tedious, and probably difficult for anyone new wanting to post a query. Witness the enormous drop off of posts in recent weeks. If admin aren't aware of these problems, they certainly should be. 


Agree @Bambino .

The banner has and is being well-discussed (even trying to inject a little humour into an all-too serious issue).

With regards to your point about the number of posts, what I think should be brought to attention is how many posts compared to how many views on different topics.

In other words, the topics might be attracting interest but why are there not more replies (posts)? 

Could the answer be that although weekly we see new members join the Community but the number of posts does not increase proportionately.

animated-elephant-image-0278
Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

Posts: 71,461
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Registered: ‎14-01-2013

Re: "Popular Topics" section of homepage

As I'm someone who posts on the Welcome thread every three days when new members join, I can say categorically that the number of new members has dropped dramatically as well. Smiley Sad

 

So probably they join, read info on the guides posted (or any other question asked) and never bother to post. (that way the views would increase)

If they do post, very often they never come back to the thread once the question has been answered.

 

The number of views also will be racked up by the regulars who come back online and read every unread post on the forum.

*The Game Is On*


Posts: 6,672
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Registered: ‎11-04-2012

Re: "Popular Topics" section of homepage


@Bambino wrote:

The community pages have gone to seed since the recent update, in my opinion. We don't need a totally useless  'Welcome To The Community' logo taking up a third of every page, and navigating around the site has become much more tedious, and probably difficult for anyone new wanting to post a query. Witness the enormous drop off of posts in recent weeks. If admin aren't aware of these problems, they certainly should be. 


I must admit, I am reaching for the scroll wheel or the PgDn key a lot more these days 'coz of that damned huge graphic at the top of the homepage. But that's a discussion for another topic rolling eyes

 

I guess we should be thankful they haven't switched to sideways scrolling, I guess... Astounded

 

Do they plan to roll the update back, or trim it down some? As it stands, the focus for anything meaningful is well down the page.

 

And the circles of stats at the bottom of the page are meaningless, nobody scrolls down that far, I imagine!

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Posts: 71,461
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Registered: ‎14-01-2013

Re: "Popular Topics" section of homepage

Last I heard from @Marjo was they were feeding back our comments to the designers....

*The Game Is On*


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Registered: ‎04-01-2009

Re: "Popular Topics" section of homepage


@Cleoriff wrote:

Last I heard from @Marjo was they were feeding back our comments to the designers....


.....and I guess we are fairly low on the Lithium To Do and Can't Be Arssed lists

Posts: 87,557
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Registered: ‎04-04-2012

Re: "Popular Topics" section of homepage

We ain't even on the list!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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