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premium information received?
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on 10-11-2015 09:58
I have just received notification of my next bill and instead of the normal 25-30 pounds it is for £69 which includes 9 premium information calls at £3.75 each totalling £33.75. I am a pensioner and have my mobile for security what the he'll is this I have spoken to 02 and there is nothing they can do for me surely even just the fact that my bill has suddenly increased so dramatically should have stood out, somehow I have to find this extra money .
Re: premium information received?
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10-11-2015 10:02 - edited 10-11-2015 10:03
Hi @Anonymous Have you text any short code (5 digit numbers) to vote in competitions etc?
http://www.o2.co.uk/help/everything-else/extras-and-premium-rates
This is usually the cause of higher than expected bills?
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on 10-11-2015 10:05
That may then remind you of anything that you have called or at least we can then advise you of what the calls were for.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)




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on 10-11-2015 10:07

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on 10-11-2015 10:09
Re: premium information received?
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10-11-2015 10:13 - edited 10-11-2015 10:15
Well customer services should tell you what these numbers are...and why you have been charged. Otherwise check this site and report any issues you are having..
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on 10-11-2015 10:14
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on 10-11-2015 10:17
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on 10-11-2015 10:24
You need the numbers to report them to the regulator, Phonepayplus, but post them here too so we can look into them for you.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on 10-11-2015 12:44
Are you sure these charges aren't for subscription texts?