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Anonymous
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premium information received?

I have just received notification of my next bill and instead of the normal 25-30 pounds it is for £69 which includes 9 premium information calls at £3.75 each totalling £33.75. I am a pensioner and have my mobile for security what the he'll is this I have spoken to 02 and there is nothing they can do for me surely  even just the fact that my bill has suddenly increased so dramatically should have stood out, somehow I have to find this extra money .

Posts: 98,624
Topics: 763
Registered: ‎14-01-2013

Re: premium information received?

[ Edited ]

Hi @Anonymous Have you text any short code (5 digit numbers) to vote in competitions etc?

http://www.o2.co.uk/help/everything-else/extras-and-premium-rates

This is usually the cause of higher than expected bills?

 

*The Game Is On*

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Posts: 115,447
Topics: 571
Registered: ‎04-04-2012

Re: premium information received?

You need to speak to CS again and ask them for the numbers you have dialed that incurred these charges.
That may then remind you of anything that you have called or at least we can then advise you of what the calls were for.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
Posts: 0

Re: premium information received?

I have spoken to them and the calls are to me not from me!
Anonymous
Posts: 0

Re: premium information received?

Not that I am aware of how can you be charged for unwanted calls coming to you!
Posts: 98,624
Topics: 763
Registered: ‎14-01-2013

Re: premium information received?

[ Edited ]

Well customer services should tell you what these numbers are...and why you have been charged. Otherwise check this site and report any issues you are having..

https://www.phonepayplus.org.uk/

*The Game Is On*

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Posts: 16,810
Registered: ‎31-03-2010

Re: premium information received?

Have you subscribed to anything recently using your phone or inadvertently clicked on a link in a text message?

I DO NOT WORK FOR O2



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Posts: 98,624
Topics: 763
Registered: ‎14-01-2013

Re: premium information received?

@Anonymous Is there any chance you could look at the numbers that have incurred charges.. and post them here?

*The Game Is On*

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Posts: 115,447
Topics: 571
Registered: ‎04-04-2012

Re: premium information received?

You cannot legally be charged for receiving a call if you are in the UK unless you have subscribed to a service that stipulates such charges.
You need the numbers to report them to the regulator, Phonepayplus, but post them here too so we can look into them for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 83,892
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Registered: ‎04-01-2009

Re: premium information received?