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Level 1: Joiner
Posts: 1
Registered: ‎19-06-2018

poor service%20!!!!!!!!!

poor service !!!!!!!!!!!

Posts: 88,496
Topics: 533
Registered: ‎04-04-2012

Re: poor service%20!!!!!!!!!

@dtrsiytk 

Anything we can help with?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 68
Topics: 0
Kudos: 25
Blog Posts: 0
Registered: ‎02-03-2019

Re: poor service%20!!!!!!!!!

Posting like this is kind of pointeless unless you give some information then no one can help or point you in the right direction.

Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
Level 1: Joiner
Posts: 3
Registered: ‎08-06-2019

Re: poor service%20!!!!!!!!!

Talktalk transferred our 2 numbers to O2 with no options.

We were on a £5/month, 300 minutes option

O2 has increase our 'charges' by 20% for no reason other than they could!

OK, it's only another £4/month, which is not a lot for some people, hoewever, we are both pensioners and carry the phones for emergencies, not to increase the profits of yet another foreign company!

Posts: 68
Topics: 0
Kudos: 25
Blog Posts: 0
Registered: ‎02-03-2019

Re: poor service%20!!!!!!!!!

Firstly, talktalk did this as they shut down their mobile operator network therefore they handed the contract of customer mobile to a new carrier. Secondly O2 would have put it on their closest possible plan to what you previously had in your allowance, if that is an increase in cost then if the transfer has just happened and customer service do not help then I'd suggest requesting a PAC code and to speak to retention and see what they can do. Thirdly O2 is not a foreign company as you put it, it is owned by a Spanish multinational company company by the name of Telefonica and operated separately as such.
Kindest Regards,
Andrew.
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK
Posts: 73,195
Topics: 688
Registered: ‎14-01-2013

Re: poor service%20!!!!!!!!!

@Oldseadog 

You have posted about this in a seperate thread HERE

As said on that thread, you need to speak to customer services

*The Game Is On*