poor service%20!!!!!!!!!

[dtrsiytk]

poor service !!!!!!!!!!!

[MI5 Level 94: Supreme]

@dtrsiytk 

Anything we can help with?

[Foddersin Level 3: Thinker]

Posting like this is kind of pointeless unless you give some information then no one can help or point you in the right direction.

[Oldseadog]

Talktalk transferred our 2 numbers to O2 with no options.

We were on a £5/month, 300 minutes option

O2 has increase our 'charges' by 20% for no reason other than they could!

OK, it's only another £4/month, which is not a lot for some people, hoewever, we are both pensioners and carry the phones for emergencies, not to increase the profits of yet another foreign company!

[Foddersin Level 3: Thinker]

Firstly, talktalk did this as they shut down their mobile operator network therefore they handed the contract of customer mobile to a new carrier. Secondly O2 would have put it on their closest possible plan to what you previously had in your allowance, if that is an increase in cost then if the transfer has just happened and customer service do not help then I'd suggest requesting a PAC code and to speak to retention and see what they can do. Thirdly O2 is not a foreign company as you put it, it is owned by a Spanish multinational company company by the name of Telefonica and operated separately as such.

[Cleoriff Level 86: Prestigious]

@Oldseadog 

You have posted about this in a seperate thread HERE

As said on that thread, you need to speak to customer services