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Posts: 84,706
Topics: 580
Registered: ‎04-01-2009

Re: pay up front for life cancelled by o2!!

Posts: 499
Topics: 0
Kudos: 74
Registered: ‎08-03-2017

Re: pay up front for life cancelled by o2!!

You're welcome @jonsie smiling

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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Level 1: Joiner
Posts: 4
Registered: ‎05-04-2021

Re: pay up front for life cancelled by o2!!

Just wanted to thank @O2Lisa for all her help, and time, and most importantly "understanding" looking into my "Paid Up Front For Life" account. I realise our accounts are quite old and a bit odd, and its hard to explain on the phone to customer services. So I was so grateful for 02lisa's help. Pleased to say a new sim has arrived, thanks to o2Lisa, so fingers crossed all is well and our accounts should continue to work with the upcoming o2 network changes, mentioned in the letter, with the new sims. Though not been brave enough to swap it just yet, just incase there is a hiccup. Has anyone on a PUFL account swapped their sim?

Posts: 499
Topics: 0
Kudos: 74
Registered: ‎08-03-2017

Re: pay up front for life cancelled by o2!!

Aw you're very welcome @sch_pufl smiling

Let me know if there's ever anything else I can help with.

 

Have a lovely day.

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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Posts: 101,882
Topics: 770
Registered: ‎14-01-2013

Re: pay up front for life cancelled by o2!!

@O2Lisa 

Do these customers actually retain their Pay Up Front For Life account?

*The Game Is On*

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Posts: 499
Topics: 0
Kudos: 74
Registered: ‎08-03-2017

Re: pay up front for life cancelled by o2!!

Morning @Cleoriff, hope you had a nice weekend smiling

Yes they do, customers accounts will continue as normal as long as they are used regularly

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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Posts: 101,882
Topics: 770
Registered: ‎14-01-2013

Re: pay up front for life cancelled by o2!!

That's good news @O2Lisa. Thanks for the info. thumbsup

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 84,706
Topics: 580
Registered: ‎04-01-2009

Re: pay up front for life cancelled by o2!!

Level 1: Joiner
Posts: 4
Registered: ‎05-04-2021

Re: pay up front for life cancelled by o2!!

Anyone else on the PUFL accounts had the email from o2 saying, "From 2 August we'll be moving you onto the latest version of our Pay Monthly Mobile Agreement, which...

 

Its seems charges outside our allowed usage will change, but I assume as we are PUFL there is not the monthly charge, and that our usage allowance will stay the same and not be altered by this?

Level 1: Joiner
Posts: 1
Registered: ‎24-06-2021

Re: pay up front for life cancelled by o2!!

I’ve just received the same, also hoping it doesn’t apply to pay up front for life