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over charge on 118 118

Anonymous
Not applicable

Hi, I recently rang "118 118" from my pay as you go mobile and was on for a duration of 2 minutes. the call cost me £12, has anyone else had this problem and think that this is way too much to charge for a 2 minute call? how do I go about talking to 02 about it?

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MI5
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Pricing advice for 118 numbers can be found here too http://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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MI5
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You need to call 4445 for customer service, other contact details here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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MI5
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Pricing advice for 118 numbers can be found here too http://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@AnonymousThat is extortionate but correct if you look at this chart... £5.00 a min if called via O2

118.PNG

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MI5
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Major rip off!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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Indeed. Particularly when O2 have their own directory enquiries number 118402....which is still expensive at £1.30p.m. though certainly less than the £5.00 shown above...

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viridis
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The sooner people stop using this, and you can quote me, "borderline illegal, immoral and ancient system of unregulated crooks" the better it will be when they all go pop and people's choices of directory assistance is a fixed small fee AGAIN.
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Anonymous
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Waow. I never knew these prices, wish I had've known beforehand. too late now but will definitely never be ringing again and would never advise anyone else to ring even if it was an emergency - gutted!

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jonsie
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Absolutely extortionate, how the regulators and legal bodies let them get away with this is criminal (imo)

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Bambino
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@Anonymous Google is always your friend if you need to find numbers for pretty much anything, whether it's an emergency or not.

I DO NOT WORK FOR O2



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