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Level 1: Joiner
Posts: 5
Registered: ‎20-10-2015

o2 unable to change your name aparently

Anyone else experienced the appalling service when trying to change your name?

 

I have been trying to change my name with o2 for over 5 weeks now - 4 messages and a written complaint later I got a text to say it had been changed. Only to log in today and find it still hasn't been changed on the website and my bill is wrong despite being told 4 times that the account name has been changed.

 

Pretty poor o2 as mobile phones show on your financial record and you have an obligation under data protection to keep your records up to date. 

 

So fed up of spending time on the chat and phone trying to get this done. 

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Posts: 100,259
Topics: 546
Registered: ‎04-04-2012

Re: o2 unable to change your name aparently

Have you tried this complaints link ?
http://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Posts: 86,458
Topics: 729
Registered: ‎14-01-2013

Re: o2 unable to change your name aparently

[ Edited ]

Is this due to marriage? Either way you need to send proof to this address

Send a copy of the marriage certificate (or name change)  with a covering letter giving details of all the account numbers you have with O2. (For example mobile, broadband, home phone.) to:
The Correspondence Management Team

PO BOX 694

Winchester

SO23 5AP


 Or via email with the scanned proofs to BusinessTOO@o2.com
Or via fax with the scanned proofs to 0870 6002402.

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Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎20-10-2015

Problems changing name - o2 seem unable to carry this out!

Anyone else experienced the appalling service when trying to change your name?

 

I have been trying to change my name with o2 for over 5 weeks now - 4 messages and a written complaint later I got a text to say it had been changed. Only to log in today and find it still hasn't been changed on the website and my bill is wrong despite being told 4 times that the account name has been changed.

 

Pretty poor o2 as mobile phones show on your financial record and you have an obligation under data protection to keep your records up to date. 

 

So fed up of spending time on the chat and phone trying to get this done. Smiley Frustrated 

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Posts: 79,899
Topics: 572
Registered: ‎04-01-2009

Re: o2 unable to change your name aparently

Highlighted
Posts: 86,458
Topics: 729
Registered: ‎14-01-2013

Re: Problems changing name - o2 seem unable to carry this out!

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Level 1: Joiner
Posts: 5
Registered: ‎20-10-2015

Re: Problems changing name - o2 seem unable to carry this out!

thanks I realized first post was on wrong page
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Level 1: Joiner
Posts: 5
Registered: ‎20-10-2015

Re: o2 unable to change your name aparently

I have written and sent complaint which has prompted the text to say it's been done yesterday and it's still incorrect.
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Level 1: Joiner
Posts: 5
Registered: ‎20-10-2015

Re: o2 unable to change your name aparently

Both done month apart and text from o2 to advise it's done even though it hasn't. Good job I hadn't sent an original as it would be holding up changing other accounts.
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Posts: 86,458
Topics: 729
Registered: ‎14-01-2013

Re: Problems changing name - o2 seem unable to carry this out!


@auntyshez wrote:
thanks I realized first post was on wrong page

No worries. It can get confusing Smiley Wink

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