on 02-01-2020 12:52
on 02-01-2020 13:43
@Charlieboyoo Probably best to speak to customer service again in the hope that you'll get someone who understands your issue and can deal with it then and there without sending you round the houses.
on 02-01-2020 13:50
on 02-01-2020 14:03
@Charlieboyoo You don't even need to speak to customer service any longer to get your PAC: https://community.o2.co.uk/t5/How-to-Guides/Cancelling-your-contract-An-updated-guide/ba-p/1234852
Just make sure you get the same or better coverage with your new provider before you switch.
on 02-01-2020 14:59